Help – Wrong amount charged.

Can someone please help …. I’m kinda desperate. It’s Christmas time and it is causing lots of problems …. :((

You should raise this with the author of your ‘gift card’ extension – it really depends on how that is creating the orders.

There is no gift card extension. It’s a simple woocommerce product, ie $20 gift card, $40 gift card, etc and we ship the gift card to the customer.
Before the checkout, the order looks correct, but after paying, the amount charged is correct but the items are screwed up ??
I’ve purchased the first date plugin, and name your price from woothemes and created a support ticket and there is no answer for the past 3 days. Desperately seeking for support.
So far:
– I’ve reinstall woocommerce, first data, name your price.
– Delete all products and add them again.
– Disable various extensions to see if that fix the problems.
– Update all the extensions to the latest version.

Nothing works and I’m desperate, it is causing an enormous problem at Christmas time orders.

Any further help really appreciated.

-Minh

How much are customers actually charged (e.g. what does FirstData say it charged to the customer?)

Are you converting from one currency to another as part of this process?

Post your system status report so we can see what other plugins are installed.

1- The customer is being charged the correct amount. It’s just the receipt page, qty, total and dashboard shown is wrong.
2- Opened a ticket on woothemes.com. Ticket # 363111 with further info.
3- List of plugin:
Custom Contact Forms by Taylor Lovett – 7.0.3
Get The Image by Justin Tadlock – 1.0.1
Google Doc Embedder by Kevin Davis, Dan Lester – 2.5.22
Anti-Malware Security and Brute-Force Firewall by Eli Scheetz – 4.15.49
NextGEN Gallery by Photocrati by Photocrati Media – 2.1.15
Page-list by webvitaly – 5.1
Slider Revolution by ThemePunch – 5.1.3
SI CAPTCHA Anti-Spam by Mike Challis – 2.7.7.5
SimpleMap by Michael Torbert – 2.4.8
Sucuri Security – Auditing, Malware Scanner and Hardening by Sucuri, INC – 1.7.16
Testimonials Showcase by Carlos Moreira – 1.1.8.1
U-Design WooCommerce Integration by Andon – 2.1.14
UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.11.18
WooCommerce First Data Payeezy Gateway by WooThemes / SkyVerge – 3.7.2
WooCommerce Name Your Price by Kathy Darling – 2.3.3
WooCommerce by WooThemes – 2.4.12
WooThemes Helper by WooThemes – 1.5.9
Yoast SEO by Team Yoast – 3.0.6
WP Attachment Export by Peter Harlacher – 0.3
WP Crontrol by John Blackbourn & Edward Dale – 1.3
WP Edit by Josh Lobe – 3.5
WP-Optimize by Ruhani Rabin – 1.8.9.10
WP-PageNavi by Lester ‘GaMerZ’ Chan – 2.89.1
WP SMTP by BoLiQuan – 1.1.9

Thanks for your help !

It’s fixed, it was an issue with the woocommerce plugin from the u-design theme. I’ve disabled it and it is working fine now.
-0-

Thought it was fixed, but not. ?? Still got the problem and closed the ticket too soon. Can you please check ticket #363111.

Thanks and have a Happy Holidays !
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