HelpieFAQ Intro

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  • Hi @meir321 ,

    Do you mean the Onboarding steps that appears when you activate the plugin?

    It would be just two steps. If you click “Next” in the first step, and “Close” in the second step, it would no longer be displayed.

    Have you done that, but still it still keeps coming back again?

    Looking forward to hearing back from you.

    Kind Regards.

    Thread Starter meir321

    (@meir321)

    Hi, it seems like I had to go through all the steps once in order it shouldn’t come up again, now it doesn’t come up. Thank you

    Thread Starter meir321

    (@meir321)

    Hi, there is some bug that makes it keep on coming up after a while. I’m not sure what makes it come up but it keeps on coming up after being dismissed.

    Hi @meir321 ,

    That’s strange. Could you please show me a screen-recording of what exactly it displays and the steps that you take. The recording of it getting displayed even after closing it.

    You can also send it to our support portal by creating a ticket at pauple.freshdesk.com

    Looking forward to hearing back from you.

    Kind Regards.

    Thread Starter meir321

    (@meir321)

    Hi, unfortunately, I can’t take a video of them being dismissed and coming back again since it only comes back a while later,

    Thank you

    Hi @meir321 ,

    You can just send the actions that you take while the intro appears. We can check the latter part then.

    Kind Regards.

Viewing 6 replies - 1 through 6 (of 6 total)
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