here has been a critical error on your website.

Any indication of a specific error being generated?

Enable the debug logging feature then do a test transaction:
https://s-plugins.com/using-the-debug-log-to-solve-issues-on-a-site/

Do you see any specific failures being logged in the debug log file?

Yes we do have the debug log file,

However, we don’t see any indication of an error.

Thanks

also, I contacted our hosting support and they found this error on the plugin

2020-07-15 21:40:28.811198 [NOTICE] [158028] [45.77.143.47:45340#APVH_expattaxonline.com:443] [STDERR] PHP Fatal error: Uncaught Error: Call to undefined method ASPOrder::insert() in /home/expattax/public_html/wp-content/plugins/stripe-payments/includes/process_ipn.php:577
Stack trace:
#0 /home/expattax/public_html/wp-content/plugins/stripe-payments/includes/process_ipn.php(26): AcceptStripePayments_Process_IPN->process_ipn()
#1 /home/expattax/public_html/wp-includes/class-wp-hook.php(287): AcceptStripePayments_Process_IPN->init()
#2 /home/expattax/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters()
#3 /home/expattax/public_html/wp-includes/plugin.php(478): WP_Hook->do_action()
#4 /home/expattax/public_html/wp-settings.php(540): do_action()
#5 /home/expattax/public_html/wp-config.php(77): require_once(‘/home/expattax/…’)
#6 /home/expattax/public_html/wp-load.php(37): require_once(‘/home/expattax/…’)
#7 /home/expattax/public_html/wp-blog-header.php(13): require_once(‘/home/expattax/…’)
#8 /home/expattax/public_html/index.php(17): require(‘/home/expattax/…’)

Hi.

This looks to be a bug in the plugin when Legacy API is enabled. We will get this fixed shortly.

However, I would STRONGLY recommend not to use Legacy API as it’s no longer developed neither by Stripe nor by our plugin. If you disable it just now in plugin’s settings, payment would be working fine on your site.

thanks now fixed.

Thank you for your report and error log, it helped to nail the issue.

It has been fixed in current testing version and will be released as stable version shortly.

• This reply was modified 4 years, 8 months ago by Alexander C..

Thank you. The new version with the fix has been released.