Data Import error

Just a few things first:

* I’m assuming you’re using the latest version of the plugin, correct? Please let me know the version you have installed.

* Did this problem all of a sudden appear? Did it ever work before, using a different Provider?

* Please describe exactly what you’re trying to accomplish, thanks.

yes i’m using the latest version, before was work good.

i tried with 6 providers and doesn’t work, but is a little bit weird because with the api from stockunlocks work perfectly is when you try with other providers.

the error happen when you try to import those services, just come up that error 503

Here’s what I found regarding the 503 error:

The 503 Service Unavailable error is a server-side error, meaning the problem is usually with the web site’s server. … Even though the 503 Service Unavailable error means that there’s an error on another computer, the issue is probably only temporary.

Basically, that means the problem originates with the Provider’s server, not yours (or the plugin). However, the fact that it’s happening with so many Providers concerns me.

Please try this:

Deactivate and then Activate the StockUnlocks plugin via the Admin Dashboard:

Plugins > Installed Plugins > StockUnlocks: Deactivate, then Activate

Try importing again to see what happens.

If that doesn’t work, then we will need to enable error logging.

Do you have access to your hosting environment? You need to be able to access the wp-config.php file, found in the root directory were WordPress is installed.

let me try that.

(other thing i can help you to translate your plugin)

i tried but i just get the same result, and yes i found that file in the root ? what we need to do ?

you think are these providers? because is weird with your api from SU work perfectly,

but any other provider doesn’t work.

Find the wp-config.php file in the root directory were WordPress is installed. Open it and find this line:

/* That’s all, stop editing! Happy blogging. */

Directly above this line, please add the following (if this isn’t there already):

define( ‘WP_DEBUG’, true );
# Allows you to write to /wp-content/debug.log using PHP’s built in error_log() function
define( ‘WP_DEBUG_LOG’, true );

* Save and close the wp-config.php file.
* Go to your website and attempt to import one or two services that are giving you the problem.
* Go back to your hosting environment and locate the debug.log file. It should be located in the /wp-content/debug.log directory.
* Send me a copy of it or open it and copy/paste a good portion of the last section into and email and send it to me [support at stockunlocks dot com].

After you have sent me the file, change these values to “false” to disable:

define( ‘WP_DEBUG’, false );
define( ‘WP_DEBUG_LOG’, false );

i send a email to support

Your /wp-content/ directory could possibly be a different name if you’re using a security plugin that changes its name to something different.

For example, it still should have the -content appended at the end like : newname-content

Here is a sample path to the directory:

public_html/wp-content/debug.log

It’s also possible that your WordPress installation is in another sub-directory, maybe something like:

public_html/yourwebsitename/wp-content/debug.log

Try looking around for it.

In the meantime, one more thing to try via the StockUnlocks plugin:

Dashboard > StockUnlocks > Plugin Options: and then click any of the “Save Changes”.

Try the import again.

i cannot found the file yet, but is weird i try to import once again but in this time i see in the api tab from my providers they already recognize my ip address, but still show me the same error on the plugin

you think this is a general issue with dhru fusion ???

Possibly a problem on the DHRU Fusion side, remember it’s a 503 error. That indicates a problem on your Provider’s server.

If you’re connecting OK to StockUnlocks DHRU Fusion server for testing, then your environment is configured correctly.

Just to confirm, login to your Provider’s server directly and verify your API Key and IP address associated with that key found in your user profile.

How many Providers are giving you this problem?

yes with stockunlocks api work perfectly, but with the other three providers i get the error.

Ok, you need to confirm direct access to your Provider’s website by logging in with your credentials.

After accessing both your hosting environment and the administrator’s Dashboard for WordPress, we were able to observe:

1. At least one of your API keys needed to be updated for one Provider
2. The remaining Providers connected just fine and returned all of the expected results

However, the problem resurfaced after some time, indicating that:

There might be a problem with an installed plugin affecting the cache and how JavaScript is functioning on your website.

Suggestion:

1. Try disabling all other plugins and try importing from a Provider again.
2. If importing works, enable plugins one at a time and try importing until it breaks again, identifying the suspected plugin.

Hope that helps!