Hi, is this working or dying?

  • Hi, can you please tell me if this plug-in is working or dying?

    Why do I ask? Well there are numerous posts here that are not answered or have delayed answers or have complaints.

    I am very interested in the plug-in; including the additional purchased extras, but I will not invest my money if there is no support.

    I’m using WP version 4.8.1 and Osticket version 1.10. But I have the following problems:-

    Will not allow attachments in the back-end or frontend, states I have to install the attachment plug-in in Osticket, I have done this X 5, attachments work fine in Osticket and directory permissions are correct.

    Trys to reference dept_name and dept_id even though these tables do not exist in the database, changing the version used does get rid of this, but then doesn’t reflect the version I am using? I’ve also added the columns in the database and copying values from id & name, which also gets rid of the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author m.tiggelaar

    (@mtiggelaar)

    Hello,

    We are personally no longer developing this plugin.
    It’s also not possible to purchase the paid features (this was scheduled but never released because of the possibility that we would discontinue the plugin).

    We will most likely release the paid features as free within the next few weeks.

    Due to the nonstop changes to the base of osTicket it is simply too much effort to keep developing this integration, and our own businesses have moved to a different ticketing system.

    Regards,
    Marco

    Thread Starter poncho1234

    (@poncho1234)

    Thank you for your prompt reply,

    I will find another solution for ticketing.

    Best regards and good luck with your future projects; please let me know if you will be writing a WordPress plug-in for your new ticketing system.

    @mtiggelaar can you pls. reveal which ticketing system you have moved to?

Viewing 3 replies - 1 through 3 (of 3 total)
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