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Hi @charlenecoeurdecha88 ,

Thanks for reaching out. Based on what you described I think there something went wrong on your site. Could you clear cache to see if it helps?

If it does not, please let me know the theme, plugins on your site and your WordPress version too.

Best regards,
Kelly

• This reply was modified 4 years, 3 months ago by Ninja Team.

it didn’t work and I have the same problem on multiple computers.

I’ve had too many problems with the extension too. I no longer have confidence, I prefer to change it. Thank you for the answer.

@charlenecoeurdecha88 I have removed your review. Please do not use the review section for support.

If you need support then please raise a support topic as you did here.

If you need to contact the moderators about this then you can do so via the Slack #forums channel.

To use that channel you need a Slack account. You can obtain one via these instructions.

https://make.www.ads-software.com/chat/

When you contact the #forums channel, inform them what your www.ads-software.com forum user ID is. That will help the moderators find your account and ascertain what the issue is.

If you do use Slack do not direct message me or any other moderator. Use the #forums channel and any moderator there can assist you.

Thank you for your reply. I don’t think I asked for assistance on the review I left. It was a regular review . I did not know that we could not modify any more afterwards. I no longer prefer to leave a review anyway.

I opened a question next to it in the “topic” section. I obviously have a problem with the extension that comes from me, so I wanted to remove the review because it was not objectif.

Can you delete this topic too? I’d like to star over

Hi @charlenecoeurdecha88 ,

Thank you so much for using FileBird, as requested by you, I will mark this thread as “resolved” now and please do not hesitate to open a new thread if you need any more assistance.

Thank you.

Kind regards,
-Bruce-

Hello @charlenecoeurdecha88 ,

We are sorry for the inconvenience caused. Please open a new support topic and we will continue helping you.

Thank you so much.

Kelly

Thank you kelly I found a plugin which bothers with filebird. That was the problem: “Colissimo shipping methods for WooCommerce” . it’s a french shipping plugin

I disabled it because I need filebird more.

I don’t know how to you use both… I made a choice!

Hi @charlenecoeurdecha88 ,

If possible, you could get in touch with the tech support of that plugin to fix issues with the library plugin, but I am glad that you made a choice for FileBird and I hope you could find alternative plugin to that WooCommerce plugin ??

Thank you.

Kind regards,
-Bruce-

Hi @charlenecoeurdecha88 ,

In addition, if the author of “Colissimo shipping methods for WooCommerce” can not fix the issue, you can send us that plugin file to our email here [email protected], we will try to check the compatibility but this takes time too.

Thank you so much for your cooperation.

Best regards,
Kelly

Thank you for your answers . according to the plugin’s technical support,
it is related to the last wordpress update. I will try what he told me and if not so much I will replace his plugin with another.

have a nice day

Thanks and do not hesitate to get back to us anytime again.

Kind regards,
-Bruce-