Hidden text, same review area

  • Resolved msdesignfoto

    (@msdesignfoto)


    3 months ago

    So, I noticed some of the longest reviews are still displaying a huge box for the whole content. Altough they do have the “read more” link, and the text is actually hidden beyond that, the whole text box is still the original size. I changed a few options but made no change. I wonder if this is a bug or something?

    I also cleared the page cache, but didn’t change anything.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author jgwhite33

    (@jgwhite33)

    Can you try turning off autoptimize temporarily and see if that is the issue? If it is then can you ignore the plugin in the autoptimize settings?

    Optimizing Matters

    (@optimizingmatters)

    pro-tip; you can usually also disable Autoptimize on a per-request basis by adding ?ao_noptirocket=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

    hope this helps debugging,
    frank (ao dev)

    Thread Starter msdesignfoto

    (@msdesignfoto)

    I disabled Autoptimize, deleted caches, reloaded the page, and nothing. The big white empty box is still there with the truncated text. I guess I will have to try-and-find the culprit plugin…

    Thanks for the suggestions.. I’ll update this if I find the issue.

    Plugin Author jgwhite33

    (@jgwhite33)

    Are you on Version 15.6 of the plugin? There is supposed to be an inline style setting (display:none;) on that invisible text, but it is missing on your page. I’m not sure if a plugin is stripping it out or what.

    Thread Starter msdesignfoto

    (@msdesignfoto)

    Current plugin version is 13.8. I don’t see any new update to do.

    Plugin Author jgwhite33

    (@jgwhite33)

    Sorry, I got confused with my other plugin. Yes, 13.8 is the latest. I’m not sure why the inline style is missing from yours unless there is a cache or minification plugin stripping out inline styles. It should look like the following. You can right-click > inspect on it to check.

    <span class="wprs_rd_more_text" style="display:none;">
    Thread Starter msdesignfoto

    (@msdesignfoto)

    That is weird because I disabled all cache and minification plugins, and the problem persisted (I activated those plugins again since none were affecting).

    Plugin Author jgwhite33

    (@jgwhite33)

    Very strange indeed. You might could check with your hosting provider and see if they have any ideas.

    • This reply was modified 3 months ago by jgwhite33.
    Thread Starter msdesignfoto

    (@msdesignfoto)

    I just checked again by disabling literally every plugin I have, except WP Reviews. The problem persists. I will send a ticket to my hosting provider, altough I have my doubts they will have anything to do with this. Will send them a message anyway just to clear that out.

    Plugin Author jgwhite33

    (@jgwhite33)

    We might be able to work around it. Try adding this CSS to the custom CSS field for the review template.

    span.wprs_rd_more_text {
        display: none;
    }
    Thread Starter msdesignfoto

    (@msdesignfoto)

    I had just finished typing my message to the hosting provider and was attaching the screenshot, when I tried your code.

    It worked! Many thanks!

    (I wonder if I still need to send a ticket to the hosting provider)

    • This reply was modified 3 months ago by msdesignfoto. Reason: typo
    Plugin Author jgwhite33

    (@jgwhite33)

    Great! Probably don’t need to bother them, although I am curious. It is up to you. thanks.

    Thread Starter msdesignfoto

    (@msdesignfoto)

    Hello!

    Just a heads up, I contacted my service provider. Knowing they are not responsible for this type of situations, and yet, they did suggested the same exact code you did. Mind you, I did delete the extra code so they could see the white-box in the review. Still, they saw no issue, they even sent me a screenshot with everything looking ok.

    I will place the code back into the plugin options. Note: they told me to tell you about this, but I guess you already know it. I just didn’t told them you already gave me that code to fix.

Viewing 13 replies - 1 through 13 (of 13 total)
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