‘Hide on desktop’ option not working

Hi there @pablolo,

Thanks for reaching out, I’d be happy to help here! ??

I did go through your site’s source code and everything seems to be installed and working fine so, in order for you to fix this I do recommend you do the following:
1. Clear your browser’s cache and data.
2. Log into your ShareThis’ dashboard.
3. Disable and re-enable your “Hide on Desktop” option within your Sticky Share Buttons’ settings.
4. Double check your Mobile Breakpoint option and be sure it doesn’t surpass 1024.
5. Click on your setting’s Update button.
6. Wait for about 10 minutes in order for a new configuration to be pushed to your end.
7. Enjoy your buttons!

Please do let me know if there is anything else I can help you with!

Cheers,
Andres

Thank you very much Andres for your reply,

I followed all the steps that you provide but the solution doesn’t seem to work.

Anything else I could try?

Thanks,

Please, any update on this?

Hi there @pablolo,

Thanks for your reply!

Can you please verify for me if you are receiving your changes success message once you click on the update button within your Sticky Share Buttons’ settings?

As well, can you please provide me with a screenshot displaying your whole Sticky Share Buttons’ settings in order for me to be able to dig deeper into your case and be able to completely replicate this on my end so I can be able to provide you with a solid solution?

Cheers,
Andres

Thank you Andres,

About the success message, it says: “Settings Saved”.

About the screenshots, there are here: https://prnt.sc/mt68m1 and https://prnt.sc/mt68vz

Thank you very much for your help,

Hi there @pablolo,

Thanks for your reply! ??

Can you please verify for me if you are still experiencing this issue on your end?

Best,
Andres