“Hide on Mobile” not working

  • LoftLoader v2.3.8
    LoftLoader Pro v 2.3.3

    I’m using Smooth Page Transition with Devices set to Hide on Mobile. The page transitions between all the pages look GREAT on both desktop & laptop. However, mobile devices also show the loader and it’s stuck in a loop and never closes.

    I can live with it being displayed on the mobile page even though I configured it to be hidden on mobile devices. However, unfortunately the home page is now useless on mobile due to the loader being stuck in a loop.

    It needs one of two options;
    1) Don’t display on mobile devices as already configured
    2) Show on mobile devices but not in an endless loop

    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Author loftocean

    (@loftocean)

    Hi @gamattox ,

    Thank you for contacting us.

    I checked your website and found that you are using WP Rocket on your website, but you didn’t config the plugin right to make LoftLoader Pro working with WP Rocket.

    According to the policy of www.ads-software.com, we can’t provide any support related to pro version of LoftLoader. Please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you. Thank you very much for your understanding.

    Best regards,
    The Loft.Ocean Team`

Viewing 1 replies (of 1 total)
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