Hide shipping costs until an address is entered not working

Hi there @3bsstudio ??

Thank you for reaching out!

Woocommerce has ‘Hide shipping costs until an address is entered.’ ticked.

Both sites are the same but rentfree shows the wrong message.

Thank you for your patience! We are experiencing an unusually high volume of support requests at the moment, and that has affected our response times.

From what I gather, despite both https://rentfreegascylinders.co.uk and https://bbqgasbottles.co.uk having the exact same settings, under WooCommerce > Settings, and the exact same plugins activated and set up, having the Hide shipping costs until an address is entered option active on the site at https://bbqgasbottles.co.uk has different outcome. Correct?

Just to clarify, did you already have a chance to try with setting up different shipping zones, while having Shipping Live Rates for Royal Mail for WooCommerce deactivated, and see how that goes, or otherwise? What was the outcome?

Please let us know if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.

Yes, you are correct, both sites have the same settings but rentfree sometimes shows the Royal Live Rates in the cart instead of ‘Shipping costs are calculated during checkout’?.

If I de-activate the Royal Mail Live Rates then the cart shows the correct message.

I have spoken to the plugin developers who say:

If ‘Shipping costs are calculated during checkout’ is a WC native option, then it is WC responsibility to hide it. However, it doesn’t and Royal Mail rates are shown. That’s why please contact directly with WC support. They will have more knowledge about WC mechanism as it’s their plugin and should be able to help you with this. From our side, it’s not something what our plugin is responsible for. It does what it should – shows live rates. So, if you are using WC for hiding it, but it doesn’t work, then it has to be explained with WC.

They say it’s down to WC.

Hello @3bsstudio ??

Thank you for reaching back, with further information on this!

Yes, you are correct, both sites have the same settings but rentfree sometimes shows the Royal Live Rates in the cart instead of ‘Shipping costs are calculated during checkout’ .

If I de-activate the Royal Mail Live Rates then the cart shows the correct message.

As I understand, things work as expected when the Shipping Live Rates for Royal Mail for WooCommerce plugin is deactivated.

Feel free to check out the Royal Mail plugin (linked here), instead.

Keep in mind, if you want to try our products, you can leverage our 30-day refund policy. In a nutshell, it gives you 30 days to try it out, and if the product doesn’t work the way you need, or you think another product would work better, we are more than happy to offer a full refund. You’ll find the details of our refund policy here.

I hope this is helpful! Please let us know if you have any further questions or concerns.

• This reply was modified 1 year, 3 months ago by anastas10s. Reason: typo