Infinite loading Screen – Time slots never loaded

  • Resolved medhan

    (@medhan)


    1 year, 2 months ago

    Hello,

    When the user select an appointment to book, the loading time to show the calendar is very very high, more than ten seconds and event the time slots are never loaded (infinite loading screen) ! That’s killing the user experience unfortunately. 

    We was thinking that the probleme was the server, but we run it on an umpty test website even on local server and the probleme still persists !


    Thanks for your help.

    • This topic was modified 1 year, 2 months ago by medhan.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author croixhaug

    (@croixhaug)

    Hi there, could you share what SSA settings you have enabled? and what settings you have on the appointment type?

    The first time you load availability, it may take a couple seconds (not 10) but after that it should load from our cache very quickly.

    We’ve not had other reports of this issue and I’ve not seen it take 10 seconds to load unless the server/site is slow in general. If you can provide a link to a test environment that’s also slow, I’m happy to take a closer look!

    Thread Starter medhan

    (@medhan)

    We have two types of appointments (physical and virtual) and several users!
    We use a very powerful server and we have never, for years and for dozens of large projects, had problems like this with the server for years! Also, we are working on an empty test site with only 2 pages!
    Yes of course ! I can provide you with screenshots of the fact! We found, with the help of the “Query Monitor” extension, that there are more than 15 duplicate queries from SSA and more than 37 queries to the database running simultaneously!

    Video recording and captures by clicking on these links below:

    • Video record that show waiting more that One minute before stoping it :

    https://drive.google.com/file/d/1cn86bzwI5Ar4_LxFJExCXgk199HAqlrj/view?usp=sharing

    • Capture 1 : Connexion lost to DBA

    https://drive.google.com/file/d/1MMaRotw7_QFJXOqs5NxtTquqEgRbplab/view?usp=sharing

    • Capture 2: 15 SSA duplicate queries

    https://drive.google.com/file/d/1ByijTdNA8lPw_mZZatX3tU2OKGd-5c7f/view?usp=sharing

    • Capture 3: SSA Queries All

    https://drive.google.com/file/d/10Lz4cVl__OavpIb1d_yRc_7k0JUQrXTR/view?usp=sharing

    • This reply was modified 1 year, 2 months ago by medhan.
    • This reply was modified 1 year, 2 months ago by medhan.
    Plugin Author croixhaug

    (@croixhaug)

    Hi @medhan thanks for the detailed screenshots. We will investigate the duplicate queries, although all the queries combined would be less than 0.3 seconds, so it’s likely unrelated to the overall issue you’re seeing. I see that you have messaged our team and have several threads going, so I’ll continue on the other thread rather than posting both places. Overall, I suspect there’s another issue or error message that we’re not seeing. The spinner is going in circles, but I expect there’s an actual PHP or javascript error and it’s not actually “still loading”. I’ll follow up with more as I find it

    Hey,
    Can you share what was the solution? I’m having the same issue…

    Thread Starter medhan

    (@medhan)

    Hi,

    We didn’t find any solution ! We uninstalled it

    Plugin Author croixhaug

    (@croixhaug)

    @up_admin please open a new thread or contact us with more details about the issues on your site and we can take a look. If you can share a URL where this occurs, I can take a look to see if there are any errors in the browser console.

    Thanks!

    • This reply was modified 1 year ago by croixhaug.
Viewing 6 replies - 1 through 6 (of 6 total)
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