• Resolved esgj

    (@esgj)


    I have been in contact with the developers via emails for 2 weeks and it is still not working. I need it to be fix really soon. I would love for some help. I get on my rates 3 times higher price then I should be getting on my cart. The weight is correct and I can’t seem to understand what is the problem.

    Here is what I got form the debugging:
    Request info:
    FedEx REQUEST:

    Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => q8ncE6XYWCf4kPNx
    [Password] => WwVzOMiam84RYDrn98nZL5Wo3
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => 510087127
    [MeterNumber] => 118675423
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => Array
    (
    [ServiceId] => crs
    [Major] => 16
    [Intermediate] => 0
    [Minor] => 0
    )

    [RequestedShipment] => Array
    (
    [PreferredCurrency] => USD
    [DropoffType] => REGULAR_PICKUP
    [ShipTimestamp] => 2017-01-26T00:00:00+00:00
    [PackagingType] => YOUR_PACKAGING
    [Shipper] => Array
    (
    [Address] => Array
    (
    [PostalCode] => 92111
    [CountryCode] => US
    )

    )

    [ShippingChargesPayment] => Array
    (
    [PaymentType] => SENDER
    [Payor] => Array
    (
    [ResponsibleParty] => Array
    (
    [AccountNumber] => 510087127
    [CountryCode] => US
    )

    )

    )

    [RateRequestTypes] => LIST
    [Recipient] => Array
    (
    [Address] => Array
    (
    [Residential] =>
    [PostalCode] => 92111
    [City] =>
    [StateOrProvinceCode] => CA
    [CountryCode] => US
    )

    )

    [RequestedPackageLineItems] => Array
    (
    [0] => Array
    (
    [SequenceNumber] => 1
    [GroupNumber] => 1
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 18
    [Units] => LB
    )

    [Dimensions] => Array
    (
    [Length] => 84
    [Width] => 28
    [Height] => 1
    [Units] => IN
    )

    [InsuredValue] => Array
    (
    [Amount] => 360
    [Currency] => USD
    )

    )

    )

    [PackageCount] => 1
    [TotalInsuredValue] => Array
    (
    [Amount] => 360
    [Currency] => USD
    )

    )

    Respond info:
    dEx RESPONSE:

    stdClass Object
    (
    [HighestSeverity] => NOTE
    [Notifications] => stdClass Object
    (
    [Severity] => NOTE
    [Source] => crs
    [Code] => 819
    [Message] => The origin state/province code has been changed.
    [LocalizedMessage] => The origin state/province code has been changed.
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => crs
    [Major] => 16
    [Intermediate] => 0
    [Minor] => 0
    )

    [RateReplyDetails] => stdClass Object
    (
    [ServiceType] => FEDEX_GROUND
    [PackagingType] => YOUR_PACKAGING
    [DestinationAirportId] => SAN
    [IneligibleForMoneyBackGuarantee] =>
    [SignatureOption] => SERVICE_DEFAULT
    [ActualRateType] => PAYOR_ACCOUNT_PACKAGE
    [RatedShipmentDetails] => Array
    (
    [0] => stdClass Object
    (
    [EffectiveNetDiscount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [ShipmentRateDetail] => stdClass Object
    (
    [RateType] => PAYOR_ACCOUNT_PACKAGE
    [RateZone] => 2
    [RatedWeightMethod] => ACTUAL
    [DimDivisor] => 0
    [FuelSurchargePercent] => 4.0
    [TotalBillingWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 18.0
    )

    [TotalBaseCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 11.4
    )

    [TotalFreightDiscounts] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetFreight] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 11.4
    )

    [TotalSurcharges] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 79.86
    )

    [TotalNetFedExCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [TotalTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [TotalRebates] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetChargeWithDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [Surcharges] => Array
    (
    [0] => stdClass Object
    (
    [SurchargeType] => INSURED_VALUE
    [Level] => PACKAGE
    [Description] => Insured value
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 4.0
    )

    )

    [1] => stdClass Object
    (
    [SurchargeType] => OVERSIZE
    [Level] => PACKAGE
    [Description] => FedEx Ground Oversize III
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 72.5
    )

    )

    [2] => stdClass Object
    (
    [SurchargeType] => FUEL
    [Level] => PACKAGE
    [Description] => FedEx Ground Fuel
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 3.36
    )

    )

    )

    )

    [RatedPackages] => stdClass Object
    (
    [GroupNumber] => 1
    [EffectiveNetDiscount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [PackageRateDetail] => stdClass Object
    (
    [RateType] => PAYOR_ACCOUNT_PACKAGE
    [RatedWeightMethod] => ACTUAL
    [BillingWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 18.0
    )

    [BaseCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 11.4
    )

    [TotalFreightDiscounts] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [NetFreight] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 11.4
    )

    [TotalSurcharges] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 79.86
    )

    [NetFedExCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [TotalTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [NetCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [TotalRebates] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [Surcharges] => Array
    (
    [0] => stdClass Object
    (
    [SurchargeType] => INSURED_VALUE
    [Level] => PACKAGE
    [Description] => Insured value
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 4.0
    )

    )

    [1] => stdClass Object
    (
    [SurchargeType] => OVERSIZE
    [Level] => PACKAGE
    [Description] => FedEx Ground Oversize III
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 72.5
    )

    )

    [2] => stdClass Object
    (
    [SurchargeType] => FUEL
    [Level] => PACKAGE
    [Description] => FedEx Ground Fuel
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 3.36
    )

    )

    )

    )

    )

    )

    [1] => stdClass Object
    (
    [ShipmentRateDetail] => stdClass Object
    (
    [RateType] => PAYOR_LIST_PACKAGE
    [RateZone] => 2
    [RatedWeightMethod] => ACTUAL
    [DimDivisor] => 0
    [FuelSurchargePercent] => 4.0
    [TotalBillingWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 18.0
    )

    [TotalBaseCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 11.4
    )

    [TotalFreightDiscounts] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetFreight] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 11.4
    )

    [TotalSurcharges] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 79.86
    )

    [TotalNetFedExCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [TotalTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [TotalRebates] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetChargeWithDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [Surcharges] => Array
    (
    [0] => stdClass Object
    (
    [SurchargeType] => INSURED_VALUE
    [Level] => PACKAGE
    [Description] => Insured value
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 4.0
    )

    )

    [1] => stdClass Object
    (
    [SurchargeType] => OVERSIZE
    [Level] => PACKAGE
    [Description] => FedEx Ground Oversize III
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 72.5
    )

    )

    [2] => stdClass Object
    (
    [SurchargeType] => FUEL
    [Level] => PACKAGE
    [Description] => FedEx Ground Fuel
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 3.36
    )

    )

    )

    )

    [RatedPackages] => stdClass Object
    (
    [GroupNumber] => 1
    [PackageRateDetail] => stdClass Object
    (
    [RateType] => PAYOR_LIST_PACKAGE
    [RatedWeightMethod] => ACTUAL
    [BillingWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 18.0
    )

    [BaseCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 11.4
    )

    [TotalFreightDiscounts] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [NetFreight] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 11.4
    )

    [TotalSurcharges] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 79.86
    )

    [NetFedExCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [TotalTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [NetCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 91.26
    )

    [TotalRebates] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [Surcharges] => Array
    (
    [0] => stdClass Object
    (
    [SurchargeType] => INSURED_VALUE
    [Level] => PACKAGE
    [Description] => Insured value
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 4.0
    )

    )

    [1] => stdClass Object
    (
    [SurchargeType] => OVERSIZE
    [Level] => PACKAGE
    [Description] => FedEx Ground Oversize III
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 72.5
    )

    )

    [2] => stdClass Object
    (
    [SurchargeType] => FUEL
    [Level] => PACKAGE
    [Description] => FedEx Ground Fuel
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 3.36
    )

    Thank you!!
    Tes

Viewing 3 replies - 1 through 3 (of 3 total)
  • I have checked the debug data you provided, It returning rate 91.26USD for the service FEDEX GROUND. I checked same on the fedex calculator with same origin and desitnation and exact same weight and dimension. It returning almost eaqual rate 89.32USD. (There would be slight variation between API rate and calculator rate). I have attached the screenshot of calculator also.

    Fedex rate calculator

    Also, the rate may varry by one of the below reson.

    -if there is multiple items in the cart. as the basic version of the plugin treat each item as sepperate package with its own weight and dimension.

    -If you have selected Account rate in the Request Type option. (Account rate may heigher than list rate).

    -If checked Residential address.

    – If you have checked the Rates in base currency and your woocommerce currency is not USD.

    • This reply was modified 8 years, 1 month ago by niwf.
    Thread Starter esgj

    (@esgj)

    Thanks!
    I understand now that the dimensions were wrong ..Thank you!

    Hi Esgj,

    Great to know that your issue is resolved.
    Do let us know if you have any query. We will help you.

    Also, if you liked our support/plugin, you can rate us at https://www.ads-software.com/support/plugin/fedex-woocommerce-shipping-method/reviews/

    This would be a huge encouragement for us.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Higher rates – wrong rates’ is closed to new replies.