Highest price in weight bracket appearing

  • Hi there,

    Firstly, this plugin has been fantastic – I have gone through four just to get what I need and this has been so helpful.

    I just have one small issue. When a customer places an order, rather than showing the minimum price, it shows the higher price.

    My shipping rates to the US are as follows:

    720|11.1|323x220x20
770|23|323x250x150

    Our customer ordered a book weighing 322g with the dimensions 196 x 125 x 20.

    Rather than pay ￡11.10, they were charged ￡23.00, despite the order falling within the dimensions of the cheaper shipping option.

    Is there a way I can possibly fix this?

    Thanks for your help! ??
    Robbi

    • This topic was modified 3 years, 8 months ago by gasurgaelach.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Art Project Group

    (@artprojectgroup)

    Hi, we can’t replicate your issue.

    We’ve tested your rates and we get a ￡11.10 shipping:

    Peso total: 322
Volumen: 490000
Largo: 196
Ancho: 125
Alto: 20
Medidas: Array
(
    [0] => Array
        (
            [largo] => 196
            [ancho] => 125
            [alto] => 20
            [cantidad] => 1
        )

)

Clases: Array
(
    [todas] => 322
    [envio-gratuito] => 322
)
Tarifas: Array
(
    [sin-clase] => Array
        (
            [0] => Array
                (
                    [medidas] => 323x220x20
                    [peso] => 720
                    [importe] => 11.1
                )

            [1] => Array
                (
                    [medidas] => 323x250x150
                    [peso] => 770
                    [importe] => 23
                )

        )

)

    Kind regards.

    Thread Starter gasurgaelach

    (@gasurgaelach)

    Hi Art Project Group,

    I believe I may have found the problem.

    It appears that the plugin does not calculate the total order depth and weight.

    For example, I have the following rules now:

    220|4.25|323x220x20
    470|5.25|323x220x20
    470|7.8|323x250x150
    450|7.81|323x250x150
    720|6.25|323x220x20
    950|10.2|323x250x150

    I have also tried entering them by order of weight (my usual method):

    220|4.25|323x220x20
    450|7.81|323x250x150
    470|5.25|323x220x20
    470|7.8|323x250x150
    720|6.25|323x220x20
    950|10.2|323x250x150

    In the screenshot you will see a product that is 16mm in depth. So:

    1x books = ￡5.25
    2x books = ￡7.80

    But I change the quantity to 2, the price ￡5.75. So total order depth is not calculated.

    Is there a way that I can fix this? And thanks for your help ??
    (I have had to temporarily remove some of those prices from the live website as it is currently active)

    Plugin Author Art Project Group

    (@artprojectgroup)

    Can you share a screenshot from product sizes tab? Can you share the debug information (remember clear the WooCommerce cache)?

    Please, use the second rates or this one:

    220|4.25|323x220x20
470|5.25|323x220x20
470|7.81|323x250x150
720|6.25|323x220x20
950|10.2|323x250x150

    Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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