Highly recommending Trusona

Just stopping by to give a shout out to the Trusona team for doing such a great job with their product.

I come from a tech support background with companies such as Hewlett Packard and Microsoft which have developed the habit in me to assure I’m always secured with anything I do on the web.

I started using Trusona for the first time until this weekend and was able to register and get it working in around a minute or so. I tried it out at home with my WordPress website and it worked great.

Here’s a few tips you might want to know if you haven’t started using it yet. I have a Samsung Galaxy phone and didn’t have the screen password protected. So, when I installed the Trusona app for Android and opened it up. I got a message saying that in order to use it, I had to setup a password protected screen. I went ahead and setup an alphanumeric password on my phone and was finally able to carry on with finishing the setup of my Trusona app and connection with my WordPress website.

However, today I decided to switch my phone’s screen alphanumeric password to a pattern password instead. After I did this, Trusona stoppped working for me. Nevertheless, I didn’t panic. I figured that me changing from a alphanumeric password to a pattern password probably had something to do with the problem and indeed that was the issue.

I wasn’t really sure on how to look up a support article for this particular problem since the wording for a search was rather complicated to slim down to just a few words. So, I called Truson’as free support line (1-888-Trusona) and explained the issue to see what next. They answered the phone on around the third ring which actually surprised me since I’m used to having to wait a long time on hold for people to simply pick up. I then followed the rep’s instructions and was finally able to restore the QR code authentication feature again within no time. These guys are super friendly which was a total breath of fresh air.

The person I spoke to was by far the most patient and easy going person I may have ever spoken to over the phone for troubleshooting guidance. I also noticed that on the official website, a small banner message came up confirming that Microsoft has now partnered up with Trusona as an investor for their operations. So, that news only makes it more comforting for me to know that I’m using the Trusona plugin for my WordPress site since Microsoft is a strong fortress within the security field.

I originally planned to install the CLEF plugin in order to manage authentications to my website but after I found out that they would be retiring their product for good this year. I started looking for a reliable alternative solution and I found several bloggers talking about other security plugins which didn’t seem bad but I saw several comments from random website visitors putting in a good word for Trusona. So, I decided to try it out and so far it’s been working great and the best part of it all is the fact that it’s free as well.

In conclusion, you can’t go wrong if you choose these guys to secure your website. So there you have it, an in depth end user experience reassuring you won’t be disappointed with Trusona.

• This topic was modified 7 years, 5 months ago by brujmeister.