Hijacks WordPress editor so you can’t see the code, and corrupts it

  • With the normal WordPress editor, including the block editor, you have an option to edit the pseudo-HTML as raw code. Elementor deliberately prevents this, which is not what you want should something go wrong – which it inevitably will – since it makes it much more of a PITA to put right.

    I put in a support request about this, asking how we could access the pseudo-HTML (or whatever it is), so that we could diagnose a problem caused by this software. The only response I got in over two months claimed we had the ‘pro’ version (we do not) and therefore WordPress’s rules do not allow them to provide support. I replied to the contrary, almost two months ago, but have not heard anything more.

    Please give this a miss.

    • This topic was modified 1 year, 9 months ago by jqz.
    • This topic was modified 1 year, 9 months ago by jqz.
Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @jqz ,

    I am sorry to hear about the problem you have faced with our plugin.

    I would love to take a closer look if I can assist you by the proper way of suggestion/solution from my side.

    Anyway, since this is the place for review and not the place to discuss a query, would you mind?starting a ticket?and providing us with more details like the staging site’s access if possible? Or you might consider reaching out to us through our?Support Portal.

    Kind regards,
    Umar

    • This reply was modified 1 year, 8 months ago by Umar.
    • This reply was modified 1 year, 8 months ago by Umar.
    Thread Starter jqz

    (@jqz)

    I already have created a support ticket – 3 months ago.

    Please see the details here:

    https://www.ads-software.com/support/topic/how-to-view-markup-for-elementor-page-header-footer/

    Yes @jqz , I can see that ongoing thread over there with their support team from the link you have shared here for our reference.

    Kind Regards.
    Umar

    Thread Starter jqz

    (@jqz)

    It doesn’t seem to be an ongoing thread. How long must I wait for the next response there? I’ve waited 3 f-ing months!

    Yes, I can see your last reply there:
    https://www.ads-software.com/support/topic/how-to-view-markup-for-elementor-page-header-footer/#post-16731190

    They must be busy with their existing/pending list of threads. Hope you will get their attention soon.

    Thread Starter jqz

    (@jqz)

    I remain disappointed.

    I cannot wait four months for a response.

    I got a quick fob-off reply claiming we have the ‘pro’ version (we do not) and then using WordPress rules (that support cannot be provided for paid products) as justification for not providing support. That was mistaken. But also very poor form. Thinking about it now, I don’t think it was mistaken: it was just used as an excuse not to provide support.

    > They must be busy with their existing/pending list of threads

    I don’t believe that. They more like;ly, it seems, simply cannot be bothered.

    Extremely disappointing. 1* review remains.

    I am now stuck with having to reverse-engineer your software to solve a problem of your own making.

    I hope others read this thread, so they can be well-advised to avoid your software.

    Not only that, they should check with any designers they employ, and make sure they insist those designers don’t use your software. It’s rubbish.

    I wouldn’t want anyone else to make the same mistake we made, and hope this review helps some people avoid that pitfall.

    Bye.

    • This reply was modified 1 year, 6 months ago by jqz.
    • This reply was modified 1 year, 6 months ago by jqz.
    • This reply was modified 1 year, 6 months ago by jqz.
    • This reply was modified 1 year, 6 months ago by jqz.
    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @jqz, sorry for the delay.

    I read this thread a few times, hopefully I didn’t miss anything. I think you were talking about Elementor plugin and their support. However, I cannot understand why you left a review in our plugin.

    Yes, this plugin will not work without Elementor installed and activated, but still, your review is not relevant to our plugin, unless the problem you were facing was “directly” related to this plugin’s features and functionalities.

    Well, if your problem is related to this plugin, please start a new thread from this link and we will try to help. I ask you to start a new thread because this place is for review, not support. Again, forum’s rule and we need to respect it.

    Kind regards,
    Herman ??

Viewing 7 replies - 1 through 7 (of 7 total)
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