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Hi @shaun1733,

could you test your SSL certificate at https://www.ssllabs.com/ssltest? It’s possible the SSL certificate only includes the non-www domain. To fix this, the www. domain can be added to the SSL certificate alongside the non-www domain.

Let me know if you have any other questions.

got an A RATING CONTAINS BOTH NAMES

@shaun1733 could you provide us with your site address so we can check what the issue might be?

sorry mark https://www.monsterraffles.com i have had other people check it out from a different ip and landing page not secure other pages secure i tried swithing on enable 301.htacess redirect but a warning came up failed

hi mark when if i put in my browser the w w w address it comes up a non secure page
https://www.monsterraffles.com it comes up secure but if you hit the link above that has http on it it bring to secure page

• This reply was modified 3 years, 8 months ago by Shaun1733.
• This reply was modified 3 years, 8 months ago by Shaun1733.
• This reply was modified 3 years, 8 months ago by Shaun1733.
• This reply was modified 3 years, 8 months ago by Shaun1733.

Your site has a valid SSL certificate, but doesn’t seem to be redirecting to https:// properly. What error did you see when enabling the .htaccess redirect option?

i think it told me that it had chosen a file but failed to load and a warning sign

RewriteCond %{HTTPS} off [NC]
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]
RewriteCond %{HTTP_HOST} !^www\.(.*)$ [NC]
RewriteRule ^(.*)$ https://www.%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

this is what the webhost told me to put in to htacess file after installing the cert in hosting but soon as i do that it shuts down site and tells to many redirects so i delete it and it comes back
now i pasted the same as above

• This reply was modified 3 years, 8 months ago by Shaun1733.

would a cache plugin have anything to do with it i have wp fastest cache installed

Hi @shaun1733,

could you send us a screenshot of the SSL settings page after enabling the .htaccess redirect option? You could also visit the SSL test page and manually enter one of the Really Simple SSL redirects listed here: https://really-simple-ssl.com/knowledge-base/manually-insert-htaccess-redirect-http-to-https/

hi mark
i think we have sorted it
here is what we think the fix was ,we originally had a ssl of cloudflare for free {we had a load of host server time out while using it} so we switch back to ssl from host provider, then our problem started for our landing page insecure
we also had a plugin called wp fastest cache which we had a setting for api key from cdn provider cloudflare . which we forgot to delete ,since we delete that the browser we used to check now all go to https on landing page .
thanks for help and suppling plugin to make life easier for us
here hoping it fixed for good