Home page menu links send to black screen

Hi,

As checked with my test site, I can’t replicate the same issue.

Perhaps it happens on a site which has script conflict with other plugins or third-party scripts. To verify this, can you try disabling all plugins temporarily and run your test in each?

Before doing so, I’d recommend you enable troubleshooting mode with the help of this plugin. So only the logged-in site’s administrators will be experiencing the troubleshooting mode.

Regards,
Kharis

Thanks so much Kharis.

You were absolutely correct, I had a troublesome plugin.

The troubleshooter you recommended wasn’t much help, enabling troubleshooting mode switched my theme and I couldn’t get back to the original theme without disabling troubleshooting mode.

But after installing a backup plugin, doing a backup (which was easy) I worked down the list of plugins until I found the culprit.

Now I feel much better about my (reluctant) role as web site admin.

Thanks again,
Gideon

Hi Gideon,

Glad you were able to resolve your issue!

I’m having the same problem on my website and am also a bit of a newcomer to WordPress. All my themes and plugins are up to date.

I’m hopeful that the same fix will work for me. Could you please tell me which backup plugin you used? And, which plugin was troublesome for you?

Thanks so much,
Laura

Hi Laura,

I used UpdraftPlus for my backup. Backed up into a Google Drive (when Google came back online!!) I haven’t tested the backup by reinstating a backup, just taking it on faith that it would work. 3 Million sites …..

The troublesome plugin was “Responsive Lightbox & Gallery”.

I disabled them all (and I think that the original creator had some installed that are not being used), then went back one at a time activating them. That one was the culprit.

But after updating it, all was OK.

Good luck and stay safe.

Gideon

Hi Gideon,

Thanks for the information; much appreciated!

All the best and stay safe.

Laura

Hi Gideon and Kharis,

May I know what step did you do to solve this problem? I have the same issue about ” clicking on them results in a black page with a white “X” in the top right”.

Looking forward to hearing from you

Jervey

• This reply was modified 3 years, 11 months ago by jerveyolalo.

Hi Gideon and Kharis
I am having the exact same issue with my wordpress site. However I do not have the Responsive Lightbox plugin. I have tried turning off every plugins and I still get same issue. Any other ideas?
Site – https://impactd.com/
Thank you

Hi @mzin,

Are you seeking for help with the mobile menu button? It would be better if you can share a screen recording to directly point me the issue, share it to file hosting services like Google Drive, and link it here as you reply.

Regards,
Kharis

Hi all,

My problem with this issue is my theme version. Because I try another theme and my site worked fine. Maybe this step will help others.

Thank you
Jervey

Yes, my theme is the problem as well. I invested so much into the theme. My theme is COOPBANK. If anyone knows how to solve the theme issue let me know!

@alexaadm try to update your theme

unfortunately there’s no update available for my theme so not sure what to do.thank you
https://www.myhffcu.org

Anps Theme Plugin blocking my Theme causing this issue. @alexaadm if you need my help, email me @ [email protected]

Kharis @kharisblank
Thanks for getting back. I do not have a video capture, but I took two screen shots and you can see what happens when I click a menu link. The only change we have made recently is adding a SSL certificate.

https://drive.google.com/drive/folders/18bprf928TjHRI8gQWo5njtKakVMln3ks?usp=sharing

One of my websites is also experiencing this error and I stumped. I updated all plugins. deactivated all plugins and the problem wont go away.

https://maxilator.com/

Did you find a solution?