Home page menu links send to black screen

  • Resolved gideonbutler

    (@gideonbutler)


    3 years, 11 months ago

    I have taken over maintenance of a web site and am new to WordPress, perhaps I’ve broken something without realizing.
    The menu in the header of my home page looks OK, hover the mouse and the links look correct, but clicking on them results in a black page with a white “X” in the top right.
    But if I right-click the link and open in a new tab, it takes me to the correct page.
    WordPress 5.6 running Talon theme.
    Web Site viewed in Firefox and Chrome.
    I’ve followed the instructions to update the Talon theme and a number of plugins.
    If I start changing theme and deactivating plugins, will I end up losing content that I later will need to recreate? (I didn’t realize that there was, apparently, no backup)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 46 through 48 (of 48 total)

  • Hi @patflahertydrums,

    I am sorry to hear that you’ve been into an issue. I am happy to help out.

    To help figure out what is exactly causing you that issue, try enabling WP Debug mode from your site’s wp-config.php file. Then reload your site and check whether it displays a notice or not. If so, please copy/paste it here.

    Regards,
    Kharis

    Still dead in the water……………..

    Hi @patflahertydrums,

    Thank you for updating me.

    To check whether it is an issue caused by Talon theme, access your website’s directory via FTP/sFTP. Then locate to wp-content/themes and rename the talon folder to talon-bak or something else.

    Then reload your page and see whether the same trouble remains there or not.

    Note: Renaming the active theme’s folder will force your website to use the default WordPress theme (if it presents).

    Regards,
    Kharis

Viewing 3 replies - 46 through 48 (of 48 total)
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