Home Page Won't Update

  • Resolved taggrafx

    (@taggrafx)


    9 years ago

    My site https://reneetaglia.com has all of a sudden stopped caching correctly a few weeks ago. Every page caches fine, EXCEPT the home page. It looks like it’s loading an older version and I’ve tried everything possible to fix it, but nothing works.

    I’ve lowered expire times and actually the expire headers already expired. I was hoping that would have fixed it, but it didn’t do anything.

    I changed themes, disabled all plugins, deleted your cache plugin along with WP Smush, updated wordpress version, went back a version, updated my theme version, went back a theme version, completely re-installed your plugin and re-did all the settings, tried but failed at a cron job (I’m just a web designer, not a programmer), I deleted al the cached files off the FTP manually, removed all text/scripts from the htaccess file manually… etc.

    Even when I delete your plugin along with WP Smush, it still does nothing. In fact, it messes up my site even more, because everything goes blank.

    In fact, sometimes it loads a blank white page, other times it loads the old page, NEVER loads the newer page.

    I’ve spoke to my theme support and hosting support, they both say it’s an issue with your W3 Total Cache plugin.

    I’ve even tried to restore an older version of everything (database, theme, files, plugins, other) to when I remember for a fact that it use to work, but that also didn’t fix it.

    I’m out of options, now I’m coming to you for help. Please keep in mind I don’t understand a lot of this php or programming lingo, but I’m willing to try anything at this point.

    We’re losing seo rank, losing business, can’t update home page and it’s all because of your plugin I believe. Please help asap. Thanks in advance.

    https://www.ads-software.com/plugins/w3-total-cache/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter taggrafx

    (@taggrafx)

    I guess I should add that I’ve tried changing php from 5.4 to 5.5 to 5.6 and none worked.

    Kimberly

    (@amiga500)

    Too many variables. Without access to see the problem first hand i’d only be stabbing in the dark. You might want to install “query monitor” wordpress plugin to see where the hangup is.

    I do notice you have database caching and object caching enabled. That is usually a no-no in most cases. It could cause unpredictable issues. I’d first try disabling both those and begin retesting.

    Thread Starter taggrafx

    (@taggrafx)

    Thanks Kimberly for your help. I appreciate this soooo much. I’m going crazy over here.

    I restored the default settings of the w3 total cache plugin and made sure object & database caching was disabled. I also cleared Chrome’s cache & cookies.

    I also installed that “query monitor” wordpress plugin. I don’t really know what to look for though.

    But now the home page won’t load at all, completely blank. My current php is 5.5, not sure if that matters, but I tried 5.6 & 5.7 also.

    I feel like it’s not clearing and still working for /wp-content/cache/page_enhanced/reneetaglia.com/_index.html.old

    Kimberly

    (@amiga500)

    Oh for ‘query monitor’ definitely keep it disabled for now. When u activate it, it actually starts compiling a list of text and displays it at the very bottom of the page (of each page of your site). You won’t want that on at all times..you just want it on briefly to see how and what functions are being called (debugging purposes). So for now keep it disabled. I’ll have you copy/paste the the entire text it shows later when it escalates to that.

    Hmmm…seems like something easy but because i am not there its tough for me to know whats going on.

    I checked your url just now and i see its not loading (as u just mentioned). Interestingly i am using Firebug and notice in the returned source that there is a “certificate error”. Not sure why it would be saying that. I never checked your page source before this so i cant say if it was there before.

    Anyway, disable w3tc and make sure query monitor is disabled (do not enable query monitor until later when we are ready for that). I just want to get your site back to its normal working state before all this w3tc chaos. From there i want to analyze some things on your home page which i recall was the only problem on your site while your other pages were caching fine.

    Oh btw, php 5.5 works fine but hmmmm..now you got me intrigued about the modules for php that may/may not be installed on your side. Because your pages were working fine and cached fine (sans home page) the modules u have enabled should be fine. But for now keep your php version as 5.5. I know when i upgraded my site to 5.6 i notice the default included modules that werent set correctly and my site started to break.

    You know what? Can you verify (via cPanel) that you have the following modules enabled for your php 5.5:

    imagick, dom, gd, json, mbstring, mysqli, pdo, pdo_mysql, tidy,xmlreader,xmlrpc,xmlwriter,xsl,zip

    ttyl

    Thread Starter taggrafx

    (@taggrafx)

    Hey Kimberly, I figured it out!!!! My home page is fixed. After I did your suggestions I found the issue was with a redirect or something that kept looping.

    No clue where it came from, but it works now.

    Thanks again for looking into this

    Kimberly

    (@amiga500)

    WOW! That’s awesome!

    Thread Starter taggrafx

    (@taggrafx)

    whoohooo, thanks again. I’m so relieved.

    Is there a review site or something I can go to, to give you something for your help?

Viewing 7 replies - 1 through 7 (of 7 total)
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