Homepage is not visualized correctly

  • Resolved ilchimicosullatavola

    (@ilchimicosullatavola)


    1 year, 9 months ago

    Hi all,

    My website is starting to give me some trouble with the visualization of the homepage. I can see it correctly on Safari and from the website “Personalize” feature (also previews are generated correctly). But when I open the page with Chrome, Firefox or mobile, I have some issues (images are not seen correctly, the background of some sections have changed color so that the text is unreadable).
    Other pages look okay, though.

    I have tried refreshing, emptying the cache, incognito browsing mode but nothing works. Plugins are updated, including Otter. The theme I am using is Neve (also updated to the latest version).
    I am a VERY basic user so please keep this in mind while answering me (I might not be able to understand specific jargon).
    Thanks a lot in advance!!!

    Chiara

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Kush

    (@kushnamdev)

    Hi @ilchimicosullatavola,

    Thank you for using Neve and reaching out to us. We would appreciate it if you could provide a screenshot or a screencast that demonstrates the difference between Safari and other browsers. To help you out, here’s a reference of how it looks on my end using the Chrome browser: https://vertis.d.pr/v/c3h0dp

    We look forward to hearing back from you soon.

    Thank you.

    Thread Starter ilchimicosullatavola

    (@ilchimicosullatavola)

    Dear @kushnamdev ,

    Thank you for your reply. Actually, from your reference it seems to work correctly. It probably was the “Wp fastest cache” plugin that was giving me some troubled – I tried to deactivate plugins one by one and that was the one messing up with the homepage. Now I just have to figure out what to do – whether to re-install another cache plugin or leave it as it is.

    Thank you very much for the prompt support!!

    Kush

    (@kushnamdev)

    Hey @ilchimicosullatavola

    Awesome! I am glad I could help.

    If you don’t have any further questions then could you please mark this thread as resolved? We really appreciate it.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Homepage is not visualized correctly’ is closed to new replies.