• Resolved Tarjeet Singh

    (@tarjeet98)


    Hi, I have a simple custom theme using underscore theme generator website.

    I have noticed two problems:
    1. Horizontal on mobile is not working
    2. I have this error in the console when I check in responsive devices after refreshing the page
    “Uncaught TypeError: Cannot read properties of undefined (reading ‘top’)”

    Check the following screenshots
    1: https://snipboard.io/2qY4aV.jpg
    2: https://snipboard.io/eMlLqm.jpg

    Troubleshooting steps:
    1. Switched theme to official wordpress theme
    2. Disabled all the plugins

    I even tried a quick fix using your media query in this ticket
    https://www.ads-software.com/support/topic/thumbnails-horizontal-below-product-image/

    But I genuinely want a proper solution to the problem.

    Note: There is no issues via css from the theme, since theme is very simple and basic generated from underscores.

    If you need a link to troubleshoot further, please share your support email ID.

    Thank you very much for the plugin, I have been using it for many times.

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