• Support, Andrij Tkachenko, literally told me and i quote “It seems like this is only issue for you, since other users dont have that issue. So its the problem on your side..” and then said they couldn’t help me.

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  • Plugin Author wordplus

    (@wordplus)

    The issue cant be reproduced by our side even at @marryle website and not reported by any other users.

    So since the issue not appear for me when I logging to @marryle website, this issue is only for her, which is exactly what I told.

    I asked teamviewer access, but @marryle not provided it for investigation.

    I dont know how she expected me to fix her issue, which I cant reproduce and cant get access to debug from her computer.

    As a result I cant help and @marryle just left bad review, which is absolutely not deserved.

    And this is a level of support we tried to provide for the user using Free version of plugin.

    Definitely horrible to get such review after all attempts to help @marryle.

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