HORRIBLE SERVICE ON FAILED MIGRATION AND UNAUTHORIZED BILLING

Used this for 2 different sites. One worked like a charm. The other there was some issue with the a file not uploading to the new site. Contacted customer support. What a JOKE! It’s been 6 weeks and I’m still trying to deal with this bullshit from not getting the site migrated- meanwhile I”m paying for 2 site hostings at $320/month for 2 months. First I spoke with Vanessa- who just didn’t bother answering me after telling me site was migrated- when I looked I couldn’t even sign in with my own user name and nothing of the site was there- no courses, books, or anything but the sign in screen. Using the backend sign in- I could access the site but again- majority of site totally missing. I had to write 24 emails about this- and it’s still not resolved. They also charged me for a cloning renewal- which I did not authorize. I asked that be refunded and bc the other site I used their software with and had no issues (didn’t need to contact their bs support team) was being migrated to a multisite so I asked to upgrade the package for 2 sites. They then told me I had to buy a new package bc I asked after the 2 week time period. This is absolute bullshit- I’ve been waiting 6 weeks for a migration that should be simple- that’s never happened and then they want me to pay more when they haven’t been able to even do the task the paid package is supposed to AND they overcharged me for a product renewal I didn’t authorize. I’m doing a chargeback and going to work with another company. Screw this service- it was horrible. Vanessa and Byrle are the CS reps that should be RETRAINED or fired for not doing their jobs!!!

• This topic was modified 2 years ago by abcclub.