Horrible Support

  • The plugin may be good, but the support is terrible. After I was automatically charged for the renewal of another year by accident I immediately tried to contact them to ask to cancel and to get a refund. I tried every way I could to contact them – replied to their emails, the form on their site, looked for other email addresses to send to – all to no avail. No response ever. I ended up paying for a whole year because they just ignored me. Today my license finally expired and now they are sending me emails about renewing. Well, I hope they know where they can stick that!

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  • Plugin Author flyplugins

    (@flyplugins)

    Hi,

    I’m very sorry to hear that you had a less than stellar experience with our team. We do our best to ensure helpful and timely responses within our support desk, both for technical issues and for general payment or licensing questions.

    As this review page is only for a simple extension plugin related to a separate paid plugin that we offer through our company website (meaning it’s not a “freemium” plugin that we offer on www.ads-software.com), we’d greatly appreciate you contacting us there and we’d be happy to help. Leaving a negative review here for a connector plugin unrelated to the premium plugin you purchased from us directly won’t help us to learn from any customer interactions that our team members have and, subsequently, address any issues to help our team improve.

    Feel free to reach out to us using our Questions page and we’ll be happy to help!

Viewing 1 replies (of 1 total)
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