Horrible Support & False Advertising

  • I signed up for their WP Live Chat Support Pro because their website advertised that it also worked from a desktop computer. I discovered after buying the Pro version that they did not have a desktop client at all. I emailed their support asking why they advertised it working from a desktop computer and their answer was that you could login into your website through your “browser”. Seriously, the only reason I bought their plugin was because they advertised it as working from a desktop and then find out I was tricked by false advertising.

    So anyway, after paying for the plugin, I had to wait about 4-5 or so for someone to finally email me the pro version since they didn’t have a way to let you download it from their website, which I must say is not very customer friendly at all. On top of that, they discontinued the sale of the Pro version soon after I bought it which makes me feel that I bought a brick. I also noticed that my license expired in March 2017 which is strange to me as I do not recall this license having an expiration date when I bought it.

    So, without ever using this plugin and after having some trouble getting it to work, I finally asked for a refund. Denied! Doom on me…

    I seriously REGRET buying this plugin and will NEVER buy another one of their products again.

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  • Hi Sinjin
    I’m sorry you are so upset.

    With regards to the plugin working on a desktop, we advertise that we use desktop notifications – this doesnt mean it works as a desktop app. We are however working on an app that works on your mobile phone and on windows. This will be released in the next few weeks. Perhaps this is what you saw as we reference this as “coming soon” on our site?

    We never discontinued the Pro version. We broke it up into modular extensions. The pro version will continue to function and be updated.

    We will be refunding your request.

    Apologies again for all the hassle and misunderstanding.

    @sinjin

    Can’t say fairer from than that from @nickduncan, right?

    And we use the pro version and yes to be fair, we have had problems but the support is very good ??

Viewing 2 replies - 1 through 2 (of 2 total)
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