HORROR – Woocommerce, Memberships and Subscriptions

UPDATE…

It is now 9:30pm and still no response today from Woocommerce about this emergency billing issue.

My customers are being suspended or cancelled… PayPal has determined the issue is due to a Woocommerce integration error 3 times now.

I’ve sent 5 messages since yesterday (Thursday) but no response.

Hi,
What changed in your system 1 week ago, that things suddenly went sideways?

Do you have backups which can allow you to roll back your system prior to the upheaval?

Alternatively, if you can identify the module update which caused this issue, you can try rolling the version of that module back to a previous version.

Be sure to take full backups before any of this is attempted….

The only change was the Woocommerce plugin updates that supposedly “updated” the database. The update did not appear to run correctly. I contact Woocommerce and they said, “”it looks like the upgrade ran smoothly and your data has all be correctly migrated so feel free to say thank you and be on your way.”

Yes we have full backups of our site and database for the past 2 weeks. It’s already been over 3 weeks now.

Still no response from Woocommerce. It’s 5:36 am…

1- do you have backups prior to the Woo update which caused the problem?
2- do you have a staging or test environment?
3- if not, suggest you create one.

Then

(a) back up the diseased environment (production)
(b) take the backup from (a) and populate the test environment
(c) in your test environment, try rolling woo back to the previous ‘good’ version. test.
(d) if good, apply rollback solution to Prod

(e) if the woo rollback doesn’t work, consider overwriting Production with the last good backup from x weeks ago..

Backups are for 14 days max. Woo updates were 22 days old.

I do not have a testing/staging environment. A staging environment is used to test out newer versions of software “BEFORE” it is moved live – into production. This is generally done with the softwares developers, not the end user.

I do use a separate site to implement features on that site first. Just to make sure all runs smooth before activating it on our primary site. Unfortunately woocommerce is and has been in production for years. Subscriptions has been in production for about 1 year. Staging is obsolete once set up on a live functioning production site of 8 years.

It’s all great advice but only works earlier on.

I’ve since been contacted by Woo and they have narrowed down most of the issues. As suspected it’s just the usual upgrades and bug fixes that need to be researched by their developers and fixes implemented.

So far I have chalked this up as just deathly slow communication… Now I’m getting daily updates. There is light at the end of this tunnel.

Another issue with Woocommerce Subscriptions not processing correctly. New member attempts to join and gets error: “Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again or go to your account page.”

This issue has been ongoing for the past 2 weeks. This is day # 7 my ticket status says WAITING ON NINJA. This means that basically 1 day of no new subscription sales at $300 a week means a total loss of $3600 a year.