Host Suspended Account with WordPress but sent me a backup.

  • I am having trouble with trying to upload my wordpress blog to my new hosting server since I was suspended on the old server. The hosting company sent me a backup of my cpanel.

    Here’s the issue:

    My old host server was running cpanel, my new one isn’t but they both have mysql and phpmyadmin.

    Since I couldn’t do the regular easy way of moving the wordpress site(were I copy to my hard drive and change the url and all that), I am confused on how to do this.

    The previous site was https://www.mthanow.com/greattax
    now it’s https://www.greattaxservices.com on the new host.

    Since I have the .sql file and the wordpress directory, how do I go about making the transition? I was in the middle of editing (some manually) the site for a client and it was too much work to try and do all over again when they are expecting the finished product soon.

    There is no way I can make the same database name from the old host database to the new one because my new host automatically creates the database pass, user and name.

    Any help would be appreciated.
    ———–
    New help here, I kept the old question above so that you can reference what happened.

    So, I went to the site: https://www.greattaxservices.com and the site shows the original home page. (Using Irresistible Theme) that I changed around a little. However when I click on something, the old address https://www.thanow.com/greattax comes up with the following code:

    Warning: include_once(/homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/common.php): failed to open stream: No such file or directory in /homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/cu.php on line 75

Warning: include_once(): Failed opening '/homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/common.php' for inclusion (include_path='.:/usr/lib/php6') in /homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/cu.php on line 75

Warning: include_once(/homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/admin/projects.php): failed to open stream: No such file or directory in /homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/cu.php on line 81

Warning: include_once(): Failed opening '/homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/admin/projects.php' for inclusion (include_path='.:/usr/lib/php6') in /homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/cu.php on line 81

Warning: include_once(/homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/admin/fileview.php): failed to open stream: No such file or directory in /homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/cu.php on line 87

Warning: include_once(): Failed opening '/homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/admin/fileview.php' for inclusion (include_path='.:/usr/lib/php6') in /homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/sp-client-document-manager/cu.php on line 87

Warning: require_once(/homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/theme-my-login/includes/class-theme-my-login-abstract.php): failed to open stream: No such file or directory in /homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/theme-my-login/theme-my-login.php on line 19

Fatal error: require_once(): Failed opening required '/homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/theme-my-login/includes/class-theme-my-login-abstract.php' (include_path='.:/usr/lib/php6') in /homepages/43/d496436180/htdocs/thanow/greattax/wp-content/plugins/theme-my-login/theme-my-login.php on line 19

    This is happening because I had to move the domain https://www.thanow.com to the same host account that https://www.greattaxservices.com is at. So naturally everything is showing up in the old directory https://www.thanow.com/greattax like the old hosting account.

    So I hope someone understands how I can fix this. Now I am all confused. LOL. Because it wasnt until I finished the above help question that I checked the domain https://www.greattaxservices.com to see it at least put the homepage up.

Viewing 1 replies (of 1 total)

  • Hi

    It looks like you menu links are just pointing to your old site. If you run your mouse over the link for other services you will see that the URL it is pointing to is https://www.thanow.com/greattax/?page_id=54 but you want it pointing to the new URL https://www.greattaxservices.com/?page_id=54 instead!

    I am not sure if you have a custom menu set up yet for your site but you can control the menu links from there, here is a video tutorial showing you how to set up and edit custom menus, this should then let you fix all of these links from within the WordPress Dashboard https://wp.tutsplus.com/tutorials/wp-101-video-training-part-13-custom-menus/

    After you do the changes, make sure that you clear the cache and “hard” refresh the page in your browser to be able to see the changes right away. If you’re not sure how to “hard” refresh a page in the specific browser you’re using, just Google it and you’ll find instructions how to do that. Also, don’t forget if you have any Caching WordPress plugins installed, or use a CDN (like CloudFlare) to also either clear their cache or disabled them for the time being altogether. This site has some great instructions on cache clearing: https://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Hope this helps?

Viewing 1 replies (of 1 total)
  • The topic ‘Host Suspended Account with WordPress but sent me a backup.’ is closed to new replies.