Housenumber is missing in orders and email

  • Resolved Wim Zuidema

    (@wimzuidema)


    5 years, 8 months ago

    In the begin of juni is for some reason the house number skipped and not showing anymore in orders and emails.

    I’m also installed the plugin postcode-checkout.nl to be sure the customer add the sent address correctly.

    Tried to disable a lot of plugins to test if that’s was the issue but couldn’t find it.

    What can I do to fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    > In the begin of juni is for some reason the house number skipped and not showing anymore in orders and emails.

    Usually, issues like this are caused by a site’s theme or plugins conflicting with WooCommerce. I know you did some of this already, but order is important here Here’s how to test for conflicts:
    First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

    Thread Starter Wim Zuidema

    (@wimzuidema)

    Hi Rossviviano,

    Sorry was on holiday and not able to answer.

    Thanks for your answer and time.

    I have solved this issue with another plugin postcode checkout and the solved for me this issue.

    Thanks again for your help and time.

    Best,

    Wim

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Housenumber is missing in orders and email’ is closed to new replies.