How are refunds issued

  • Resolved joncon62

    (@joncon62)


    3 months, 3 weeks ago

    Can refunds be issued back to the buyer from within EventPrime? I know I can enable cancellations so the buyer can request the order is cancelled, but this doesn’t appear to refund the money, just changes the status to cancelled. Can the admin do this or do they have to log into their Stripe/PayPal account and issue a refund from there?

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  • Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for reaching out to us.

    Currently, refunds in EventPrime must be processed manually, as changing the order status to “Refunded” does not issue a refund. We’re working to add direct refund capabilities in our upcoming releases.

    If you have any other questions, please let us know!

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