How are user tracked if they reject the cookies

Hello @titecon please see our guide for the explanation which you can find on this link https://matomo.org/faq/new-to-piwik/how-do-i-use-matomo-analytics-without-consent-or-cookie-banner/ I hope that helps.

Unfortunately the shared blog post link is not helping at all with our deep question. Are you able to answer them as the official plugin support? Looking forward to your news.

Regards!

“How are user tracked if the reject the cookies? We would like to track “potential clients” that reject the cookies.”

-> We are still not sure how not tracked users that denied the cookie banner are shown in the matomo dashboard. Is there any metric that labels the user as not tracked user aka after user denied the cookies?

Hi @titecon, Visitors that have cookies disabled will?impact the data accuracy of some reports. That’s why we have a feature that lets you?segment these two different groups (visitors that were using cookies vs visitors that weren’t using cookies). It allows you to create a segment “Visitor gave consent” and view the reports that impact the data accuracy only for these users that gave consent. When you apply this segment “Visitor gave consent” you will get reliable numbers, compared to looking at “All visits” where people without consent would make these reports inaccurate. Please let us know if you have further questions. We’re always here to help.

Thanks for the reply.

How does blocking the cookies as a user impact the shown duration time in matomo? Its been said that no personal informations are collected when cookies are blocked from the user but that seems to be not true when I apply the filter for user that have blocked the cookies. I’m looking for a pattern of what matomo presents in the dashboard. In the dashboard I can see that most users that blocked the cookies only have a duration time of 1-3 seconds but there also a few who have a duration time of more than 30 seconds.

In conclusion: Is it true that duration time is tracked till a user blocks the cookies? And if he doesnt interact with the cookie banner at all he will be tracked in some way?

Thanks in advance.

Hi again @titecon there are two different cookies, tracking cookies and consent cookie.

Tracking consent:?no cookies will be used and no tracking request will be sent unless consent was given. As soon as consent was given, tracking requests will be sent and cookies will be used.
Cookie consent:?tracking requests will be always sent. However, cookies will be only used if consent for storing and using cookies was given by the user.

• This reply was modified 1 year, 6 months ago by emermatomo.

Thanks. So what pattern separates them in the dashboard then? When I look at the dashboard I want to know what is going on. To be able to do that I need to know how matomo handles the different tracking scenarios and how they are shown in the dashboard.

Hi again @titecon You can’t detect when people have not given tracking consent, since if they don’t give tracking consent then no tracking data will be sent. You can only know if they gave cookie consent or not. This FAQ will help:?https://matomo.org/faq/how-to/how-do-i-segment-people-that-have-been-identified-using-tracking-cookies/

Thanks for the reply. Which category are user that ignore the cookie banner and have no interaction with it? Do they count as “give no tracking consent”?

Another open question is: How precise is the duration time tracking of a user when he gives consent? Because there are a lot user that gave consent but have a duration time of 1-2 seconds which is strange.

Thanks.

• This reply was modified 1 year, 6 months ago by TIT.

If there is no tracking consent given, Matomo will not track the visitor at all.

Also, duration has nothing to do with consent, it is not the information which is stored in a cookie.

You can also check this guide for more additional information: https://developer.matomo.org/guides/tracking-consent

“If there is no tracking consent given, Matomo will not track the visitor at all.” -> This does not match the fact that there is a filter in matomo: profitable 0 means that only user that didnt gave consent are shown on the dashboard. I’m very confused.

Please give us clearity to understand how the tracking is happing in matomo for all user and these user that arent tracked but it seems that all user are tracked some with cookies and others with different tracking techiques.

@titecon

Matomo differentiates between cookie and tracking consent:

• In the context of tracking consent no cookies will be used and no tracking request will be sent unless consent was given. As soon as consent was given, tracking requests will be sent and cookies will be used.
• In the context of cookie consent tracking requests will be always sent. However, cookies will be only used if consent for storing and using cookies was given by the user. Learn how cookies impact reports accuracy.

This is documented here?https://developer.matomo.org/guides/tracking-consent

Thanks for the reply.

In summary:

Cookie-less tracking: Only difference to cookie tracking is that there is no unique visitor ID given to the user. This means that matomo does not know precisely if it is a unique visitor, returing visitor etc. also conversions can not be tracked down precisely to a user.

But duration time and all other statistics can be tracked even when the user denied the cookies and coolie-less tracking is coming in, right?

Please, confirm or correct us based on our summary about the tracking in matomo. Thanks.

Hello @titecon yes we confirm that your summary is correct.

Noted. What we notice in our dashboard that there is a huge amount of user that just have a duration time of 1 second. We have doubt that this is tracked correctly. Might this a general pattern that is shown in Matomo cos of reason xy?

Thanks.