How can I change the default “reply to” email address for “New Orders”?

Hi

The behavior you’re experiencing where “New Order” emails sent internally to your company include the customer’s email address in the “Reply” or “Reply to All” functionality is not necessarily a bug but rather a standard email client behavior. This happens because the customer’s email address is included in the recipient list of the email, and when someone replies, their email client may choose to include all recipients in the reply by default.

To mitigate this issue and ensure that internal “New Order” emails do not inadvertently include customers in the reply, you can consider the following options:

1. Use BCC (Blind Carbon Copy):

• In your internal email system or email client, send the “New Order” emails to your company’s team using the BCC field instead of the TO or CC fields. This way, recipients won’t see each other’s email addresses, and there won’t be an opportunity to reply to all.

1. Email Alias or Distribution List:

• Set up an email alias or distribution list within your company’s email system. Send “New Order” emails to this alias or distribution list. This way, you can manage the recipients internally without disclosing customer email addresses.

1. Custom Email Handling:

• Implement custom email handling for “New Order” emails using a WordPress plugin or custom code. This would allow you to have full control over the email recipients and prevent customer email addresses from being included in the email headers.

1. Employee Training:

• Train your employees or team members to be cautious when using the “Reply” or “Reply to All” function in their email clients. Make it clear that these emails are for internal use only.

1. Modify Email Templates:

• If you have the technical expertise, you can modify the WooCommerce email templates to remove or hide the customer’s email address from the email content. However, this approach requires coding knowledge.

1. Third-Party Email Handling Tools:

• Consider using third-party email handling tools that provide more advanced email routing and filtering options to ensure that customer email addresses are not included in internal emails.

It’s important to remember that WooCommerce’s default behavior is to send order-related emails to both customers and administrators for transparency and communication purposes. To avoid accidental disclosure of customer email addresses, consider implementing one of the above solutions based on your organization’s preferences and technical capabilities.

Thanks for your response. I don’t follow the logic. The customer is not being sent the “New Order” emails. These are only being sent to individuals at our company. Why would the customer’s email address be inserted into the “Reply” instead of the the email address that is actually defined as the sender?

Hi there @wwlope ??

Thank you for contacting Woo support!

“New Order” emails are meant to be internal emails that are sent to a group of people at our company, but if anyone selects “reply” or “reply to all” it defaults to sending the customer a copy of the email instead of the sender that we have defined in the WooCommerce settings.

This does not sound like the default WooCommerce experience.

Could you elaborate further on what steps have you taken to troubleshoot this so far?

Looking forward to your response.

• This reply was modified 1 year, 2 months ago by anastas10s. Reason: typo