This plugin uses a description field on each product line when you create a quote, and this description field is displayed in the shopping cart and checkout page, but not in the order view or in the order confirmation email. This is pretty bad as this is the field we use to describe the custom changes for the customer.

So I am wondering if there is some way I can figure out what the hook is for this field so that I can somehow have this added to the email template for the order confirmation at least?

I really hope someone can help me figure out how to find the hook for that field as I have been trying to get a response from the developer of this plugin for over a month now with zero response ??

Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way. See https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

@t-p Understood, I should have worded myself in a better way without mentioning the name of the plugin I guess ??