How can I prevent Google Merchant Ctr deleting shipping rates

  • Resolved betweenplanetscouk

    (@betweenplanetscouk)


    1 month, 2 weeks ago

    I have accepted that Merchant Center (MC) and WooCommerce (WC) can’t handle shipping details yet but MC is deleting all the shipping data I manually enter alternately with one shipping class from the UK or no shipping class at all.

    It is extremely irritating. Please tell me there is a way to turn it off without just deleting the plugin and starting again.

    I realise that the problem might be at Google’s end but incase it is a WC thing I am asking here

Viewing 4 replies - 1 through 4 (of 4 total)

  • I have the same problem. I have contacted the google merchant center support and they have told me that the problem is with the plugin.

    Let’s see if someone knows how to solve it or we have to find a different solution to sync the feed in google merchant.

    Greetings,

    Javier

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello betweenplanetscouk,

    Thank you for contacting WooCommerce support.

    To help diagnose the issue, could you please share a screenshot of the Shipping Rates section in your Google for WooCommerce settings?

    This will give me a better understanding of how the shipping data is configured and help identify any potential issues.

    Looking forward to your response. ??

    Thread Starter betweenplanetscouk

    (@betweenplanetscouk)

    Hi,

    I don’t have a shipping rate section on the Google for WooCommerce plugin, nor is there a Google for WooCommerce section in the WooCommerce shipping section.

    I have installed the most current versions of WP, WooCommerce and the plugin

    Bob

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello betweenplanetscouk,

    Thank you for your reply.

    My apologies for the confusion, as the screenshot previously shared is from an older version.

    Here’s the link to the most up-to-date documentation:
    https://woocommerce.com/document/google-for-woocommerce/get-started/setup-and-configuration/#section-3

    In the “Configure product listing” section, you’ll see that there are now three options displayed.
    This should guide you through the current setup.

    Please follow the guide and let me know how it goes. ??

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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