• Resolved Cristi S.

    (@cristiscu)


    I just updated to the latest version and I no longer have my main entry page knowledgebase. How can I recreate it?

    Thanks,
    Cristian

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Maeve Lander

    (@enigmaweb)

    Hi Cristian,

    Oh dear! I don’t know how that happened, I’m sorry. Luckily, I think it should be as simple as re-configuring on the Knowledgebase plugin settings screen. Also make sure the shortcode appears on your knowledgebase page.

    If you run into any issues please do not hesitate to reply again here for further help.

    Thanks,
    Maeve

    Thread Starter Cristi S.

    (@cristiscu)

    No problem, Maeve, I’ll figure it out tomorrow.

    I upgraded to the new version of WP, then I upgraded a bunch of plugins, yours among them. After that, your plugin asked me if I want the knowledgebase page created. I ignored it, but when I looked back later, I saw my entry page disappear. I thought you made some change to the plugin. But it is not the case. I’ll try re-installing the plugin, maybe it helps…

    Cheers and thanks for the plugin anyway (I used it for a while, it’s very useful),
    Cristian

    Thread Starter Cristi S.

    (@cristiscu)

    It worked! https://data-xtractor.com/knowledgebase/

    One more thing to fix, and maybe you have a better idea where to look at, Maeve: I get that “Untitled”. The page is there and it’s in fact titled “Knowledge Base”, using the “KBE” template.

    Thanks,
    Cristian

    Plugin Contributor Maeve Lander

    (@enigmaweb)

    That’s weird! Unfortunately without access to the code I can’t really see where that is coming from. You could try this: https://www.ads-software.com/plugins/what-the-file/ Or if you’d like me to take a closer look feel free to get in touch privately: https://enigmaplugins.com/contact-support/

Viewing 4 replies - 1 through 4 (of 4 total)
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