• Resolved Aridan0328

    (@aridan0328)


    Hello there!

    I can’t see the text of the blog posts anymore after I upgraded to Gutenverse Pro. Only the blog picture, the tags, and social media links can be seen. Could you let me know how to resolve it asap?

    Additional info:

    • Theme Name: Accountra. Theme Version 1.0.8
    • Gutenverse Version 2.0.0
    • Gutenverse PRO Version 1.0.0
    • Gutenverse Form Version 1.0.0

    Thanks in advance.

    • This topic was modified 3 months, 1 week ago by Aridan0328.
    • This topic was modified 3 months, 1 week ago by Aridan0328.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support putra1arya

    (@putra1arya)

    Hello @aridan0328,

    Can you provide us with your Gutenverse System Status?
    Try deactivating your plugins one by one, it might be because a plugin have a conflict with gutenverse pro.
    And try checking your wordpress error log.

    • This reply was modified 3 months, 1 week ago by putra1arya.
    Thread Starter Aridan0328

    (@aridan0328)

    Hello @putra1arya ,

    Hereby as requested:

    THEME INFO

    Theme Name : Accountra
    Theme Version : 1.0.8 WordPress Environment

    Home URL : https://aridansupports.com/
    Site URL : https://aridansupports.com
    Login URL : https://aridansupports.com/wp-login.php
    WP Version : 6.6.1
    WP Multisite : -
    WP Debug Mode : Disabled
    PHP Memory Limit : 256M
    WP Memory Limit : 512M
    WP Language : en_US
    WP Upload Directory : ?
    Number of Category : 8
    Number of Tag : 117 Server Environment

    Server Info : Apache/2.4.37 (Debian)
    PHP Version : 7.4.16
    PHP Post Max Size : 64M
    PHP Time Limit : 30
    PHP Max Input Vars : 1000
    SUHOSIN Installed : -
    WP Remote Get : ?
    PHP Image library installed : ?
    PHP GD library installed : ?
    PHP GD WebP supported : ?
    PHP fileinfo library installed : ?
    CURL Installed : ? Active Plugins

    Classic Editor : by WordPress Contributors - 1.6.4
    CookieYes | GDPR Cookie Consent : by CookieYes - 3.2.6
    Gutenverse : by Jegstudio - 2.0.1
    Gutenverse Form : by Jegstudio - 1.0.1
    Gutenverse Pro : by Jegstudio - 1.0.0
    Site Kit by Google : by Google - 1.133.0
    The SEO Framework : by The SEO Framework Team - 5.0.6

    I deactivated the plugins except for the 3 gutenverse ones and its still doesn’t work. I don’t know how to access the WordPress error log at the moment.

    • This reply was modified 3 months, 1 week ago by Aridan0328.
    Plugin Support putra1arya

    (@putra1arya)

    Hi @aridan0328,
    Here is an article that might help you to display the error log.
    https://www.wpbeginner.com/wp-tutorials/how-to-find-and-access-wordpress-error-logs-step-by-step/.
    Have you tried editing your “Simple Post Template” ?
    Try changing the Post Content with Post Content from WordPress if you are using Post Content from Gutenverse.
    Or if you are using Post Content from WordPress, try changing it to Post Content.

    • This reply was modified 3 months, 1 week ago by putra1arya.
    Thread Starter Aridan0328

    (@aridan0328)

    Hi @putra1arya ,

    Thanks for the link but It looks really complicated. Yes, I’ve tried editing the “Simple Post Template”. I even tried to reset it but everything changes except for the text box (content block).
    What do you mean by changing the Post Content with Post Content from WordPress and vice versa?

    • This reply was modified 3 months, 1 week ago by Aridan0328.
    Plugin Support putra1arya

    (@putra1arya)

    Hi @aridan0328,
    Post Content Element is the element that will be used as a placeholder for the post content.
    So when we access a blog that uses a “Single Post Template” that has Post Content, the Post Content of the template will be replaced by the content of the post.

    I need you to change the Post Content because I think there might be a bug in the Post Content Element or the saved data of “Single Post Template.

    Thread Starter Aridan0328

    (@aridan0328)

    Hi @putra1arya,

    How do I change the Post Content?

    • This reply was modified 3 months ago by Aridan0328.
    Plugin Support putra1arya

    (@putra1arya)

    Hi @aridan0328,
    Here the step by step how to change the post content block.

    Thread Starter Aridan0328

    (@aridan0328)

    Hi?@aridan0328,

    Thank you so much for the explanation.

    It seems to have worked.

    Plugin Support putra1arya

    (@putra1arya)

    Hi @aridan0328,

    You’re welcome.

    If you have any other questions, please don’t hesitate to let us know.

    Plugin Support putra1arya

    (@putra1arya)

    If you have spare time, could you leave us a review about your experience using our plugin?

    It will help us a lot to grow and motivate us to bring more exciting features in the future.

    Thank you.

    Plugin Support putra1arya

    (@putra1arya)

    Hi @aridan0328,
    We found the problem of why the post content was not rendered.
    We are already working on the solution.
    It should be fixed in the next update.

Viewing 11 replies - 1 through 11 (of 11 total)
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