• fhithich

    (@fhithich)


    For a year or so under my present set up, an iPad, WordPress has worked fine. Then about three days ago, things started to go awry. My email/password is not recognised and I am forced to log in using WordPress.com, supposedly because it is faster. Eventually I get the dashboard loaded now many menu options, including that for a new post, opens the Gravatar webpage. What is happening? I don’t want Gravatar.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You can login directly:

    To disable the wp.com signin, disable that feature in Jetpack. See https://jetpack.com/support/sso/

    Thread Starter fhithich

    (@fhithich)

    Thank you for your help! Unfortunately, the issue still persists. I went ahead and disabled the Jetpack feature—how did it get turned on in the first place? Just curious!

    Things were going pretty smoothly for about an hour, but then things took a turn toward the frustrating side! Just when I was almost done with my post, my bookmark led me straight to the Gravatar page. I managed to access my dashboard by typing in https://www.fhithich.uk/wp-admin/, but, unfortunately, every menu option just redirected me back to Gravatar. Super frustrating! But, I finally got the hang of it and managed to finish the post using the WordPress iPad app, which I don’t usually use.

    Thanks again for your assistance!

    Moderator James Huff

    (@macmanx)

    Would you please share a screenshot of what you see once you log in at wp-admin? https://www.ads-software.com/support/forum-user-guide/block-editor/#adding-screenshots

    Thread Starter fhithich

    (@fhithich)

    https://imgur.com/a/9QdiseW

    I’m a bit sceptical about whether this will work, but I’ve added a screenshot of the Gravatar page which I thought I had in previous post!

    Moderator James Huff

    (@macmanx)

    The first screenshot is your normal Dashboard.

    The second screenshot is Gravatar’s site.

    Are you saying that you login at wp-admin, see your normal Dashboard, and without doing anything you’re redirected to Gravatar’s site?

    Thread Starter fhithich

    (@fhithich)

    Yes, when I click on ‘Visit site’, ‘Add new Post’, or ‘Media’, etc. I’m directed to the Gravatar page.

    Moderator James Huff

    (@macmanx)

    Can you visit Settings -> General? If so, what are the two URLs saved there?

    Thread Starter fhithich

    (@fhithich)

    As soon as I pressed the General option it logged me out and I struggled to get back in. “Error:?Cookies are blocked or not supported by your browser. You must?enable cookies?to use WordPress.” As far as I know cookies are enabled. Anyway eventually succeeded and both the URLs are set to:

    https://www.fhithich.uk

    It worked after I was asked to give the answer to a simple addition on the WordPress login screen. Didn’t have the question before.

    I confirm the ‘Block all cookies’ option is not set. Using Safari.

    it’s late here in the UK so shutting down for the night now.

    Thanks again.

    Moderator James Huff

    (@macmanx)

    Ok, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    And, if that doesn’t work, visit the steps at https://developer.www.ads-software.com/advanced-administration/upgrade/migrating/#changing-the-site-url under “Changing the URL directly in the database” and make sure that the siteurl and home values are both set to https://www.fhithich.uk (you’ll find phpMyAdmin in your hosting account’s control panel).

    Finally, if those values are already correct, try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    If you’d like to manually make a backup of your site first, please follow the steps at https://www.ads-software.com/documentation/article/wordpress-backups/

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Thread Starter fhithich

    (@fhithich)

    Thank you so much for your thorough response! I have to admit, I feel a bit anxious about making changes through the backdoor. However, I decided to dust off my trusty old MacBook from 2012 and was pleased to see that my site worked perfectly on both Safari and Chrome. Inspired by that, I installed Chrome on my iPad, and guess what? Everything ran smoothly there too!

    So I’ve been thinking that the issue might be with the Safari app on my iPad. Since I don’t have a strong attachment to it, I think I’ll just stick with Chrome from now on!

    Thanks again, Mick Garratt

    Moderator James Huff

    (@macmanx)

    Which version of iPadOS is your iPad running?

    Thread Starter fhithich

    (@fhithich)

    iPadOS 18.0.1 (22A3370). Also got the in built VPN running.

    Moderator James Huff

    (@macmanx)

    Hm, that should be fine. I use Safari on my iPad too, running iPadOS 18.0.1.

    Is there any improvement with that VPN switched off?

Viewing 13 replies - 1 through 13 (of 13 total)
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