How do I see if confirmation emails are sent

  • Resolved cihomewood

    (@cihomewood)


    3 years, 1 month ago

    Hi

    I have recently started using Mailpoet 3 to send out a Daily Digest of new posts on our website. We have approximately 200 people registered, of which 160 have confirmed their subscription.

    Of the 40 who have not yet confirmed, one person has told me thay have registered twice and not received a confirmation message. I can’t find any way to see if the message was actually sent and I have received no bounces.

    Can anybody tell me how I check if these messages have been sent? They don’t appear on the WP Mail Log, presumably because I am using the Mailpoet sending service.

    Thanks

    Ian

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter cihomewood

    (@cihomewood)

    On top of this, I am getting lots of users claiming that they never actually received a confirmation email, yet they are showing as subscribed.

    Is there some kind of issue with subscriptions?

    Thanks

    Ian

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi thee @cihomewood,

    Thanks for reaching out!

    Please contact us via https://www.mailpoet.com/support/premium/ and include:

    – a link to this thread.
    – some of the email addresses of users that have not received the confirmation email from you.

    We’ll be able to provide you with more information there.

    Note that you can use this form even if you’re not a Premium user. Your request will be triaged accordingly when received.

    Cheers!

    Elvira K.

    (@treibalen)

    Hi there @cihomewood,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)
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