How does it know which email address to send to if the user isn’t logged in?

Hi,

I would like to let you know that how our plugin captures the abandoned cart.

Our plugin considers the cart as an abandoned cart of guest users when the guest user reaches to the checkout page and enter their email address in “Email Address” field on the checkout page & leave the site.

For logged-in users, carts are tracked from the time when they add the first product to the cart.

And the same cart is displayed as the abandoned after “Cart abandoned cut-off time” limit under the “Abandoned Orders” tab of our plugin. So we will send the abandoned cart reminder email to that email address after the email template time has been passed. If the user will not enter an email address then we cannot send an abandoned cart reminder email to the customer.

In the LITE version, we do not provide the Sent Emails Tab which can show the record of the abandoned cart reminder emails records. But the same feature we are providing in the PRO version of Abandoned Cart plugin.

Kindly let me know if you have any question with this or if I have misunderstood your query.

Regards,
Chetna Bhutka

Thank you Chetna. So it captures the email even if they don’t action anything, they simply type it and leave?

Hi,

Yes, if the user will enter an email address on the checkout page and then leave the site then our plugin will capture the abandoned cart. And for the same cart, abandoned cart reminder email will be sent after the email template time.

Kindly let me know if you have any question with our plugin.

Regards,
Chetna Bhutka