How does the payment work? How do the customers can get a refund?

Hi there! I’d be happy to help you with this.

I would recommend starting with these Knowledgebase articles:

• https://theeventscalendar.com/knowledgebase/k/how-to-refund-or-cancel-a-tickets-order/
• https://theeventscalendar.com/knowledgebase/k/how-to-issue-refunds-with-tickets-commerce-paypal/

Please check those out and let us know if you have any further questions!

Best,
Sam

Hi there!

Thanks for providing me with this. I just wanted to clarify the second resource you sent to me. In that video/tutorial that you shared, the speaker shared a great method that should work perfectly fine in my case. However, in the very beginning, she’s starting to by saying one has to kick off the process with the ‘order completed’ page but it’s never been mentioned where exactly we could find this page. Could you fill me in on that?

Also, I have another question regarding the registration for the events. Once one has to register his account, he has a form to fill out. I am wondering if there is a way for me to create a drop-down type of question for my specific requirements. Please, take a look at the screenshot in the following link: https://drive.google.com/file/d/1ARhrC5WPgaD_H8rb5Vl6BFoHI5T4jKoi/view?usp=sharing

My ‘skill level’ field should be changed to the drop-down type of a question instead. Is it possible somehow?

Thanks for all of your help so far!

Hi @rzaev001

You can use this URL https://your-site.com/tickets-order/?tc-order-id={GATEWAY_ID_FROM_LIST} for the “orders completed” page.

To get the GATEWAY_ID_FROM_LIST, you’ll need to proceed to your event’s order page.

My ‘skill level’ field should be changed to the drop-down type of a question instead. Is it possible somehow?

I think what you’re looking for is a feature from our Event Tickets Plus plugin’s “Customizable Registration Fields”. Please submit a Pre-Sales question to our HelpDesk for further assistance.

Let me know if you have further questions or concerns.

Hi,

Appreciate the feedback and assistance on everything so far!

In regards to the payments and tracking down the orders, I will have the client sign up soon and will see what happens.

When talking about the customizable fields, I was wondering if the option of getting assistance is free of charge or not because it looks to me I am supposed to be having a pro version of the plugin to be assisted. Please, let me know how it works!

Hi @rzaev001

Thanks for your response.

If you would like to know more about the “Customizable Registration Fields” feature of our premium plugin, you can submit a Pre-Sales question to our HelpDesk?free of charge. ??

Kindly note that the feature is only available on our premium plugin. If this is not an option for you, then it could also be possible with some custom coding, but if you decide to give that a try, please note we cannot provide full support for custom implementations like that.

A good place to start would be our Themer’s Guide, if you’re comfortable doing it DIY. https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know if you have further questions or concerns.

Hi,

We were able to check on the link you sent to set up an event order page. But the link does not work as it says ‘Sorry but the page you are trying to view does not exist.‘ We tried to click ‘order’ on top but their phone number isn’t in use, I clicked the country tab and it just hung without giving options and no where to hit next. Looks like the business is non-operational. Could you please either send out instructions on how to set it up using the link you provided (?https://your-site.com/tickets-order/?tc-order-id={GATEWAY_ID_FROM_LIST} ) or maybe recommend another company that deals with orders?

Thanks a lot for you help so far and I am looking forward to receiving more updates from you soon!

Hi @rzaev001

I am not sure if I understand it correctly. Accessing this URL directly will not work, since the website does not exist.

https://your-site.com/tickets-order/?tc-order-id={GATEWAY_ID_FROM_LIST}

You’ll need to replace your-site.com with your website URL. After that, the {GATEWAY_ID_FROM_LIST} will also be replaced by the actual value that can be found on the order page. (GATEWAY_ID_FROM_LIST will only be available as long as there’s at least one purchased ticket)

See- https://share.getcloudapp.com/YEueZDjn

Do you already have a website where The Events Calendar and Event Tickets are already installed?

Let me know if you have further questions or concerns.

Hi,

Thanks for bringing some more clarity into this. I realized this would work slightly different compared to what my expectations had been so far.

To your questions, I have a functioning website with the events calendar and event tickets being installed. What do I do to launch an order page like you have on your screen recording?

Thanks a lot!

Hi @rzaev001

Thanks for your response.

To start selling tickets, you’ll need to set up your Ticket Commerce first. Once it’s all done, you can now then add tickets to your events. You could try creating a test event with tickets and try to purchase one. This should enable the Order link from the Events List page (admin dashboard) as shown in the screen recording.

I hope this helps, and please let me know if you have further questions or concerns.

Hi,

The ticket commerce has been applied to the events in the first place and I was able to add ticket options to the event I posted on the site. Will the order link pop up once the tickets start to be purchased?

Hi @rzaev001

I checked once again, and the Order link should appear as long as you have at least one ticket created on your event.

Let us know if you have further questions or concerns.

Hi,

What is this then? https://drive.google.com/file/d/1IuZdXYnPokNliQp6EKDwyGZRTeoiwafu/view?usp=sharing

Is there something else that has to be embedded on my site plugin-wise?

Hi @rzaev001

Order link should be available once the ticket is created to the event. If the link is not available for the event list, you could also try checking inside the event and scroll down to the tickets section, and you should see the Order Page button.

See- https://share.getcloudapp.com/Jrup8eXK

If that doesn’t help, could you try running a conflict test??I suggest conducting these tests on a Staging Server.

Moreover, please provide the version of the following. This will help me understand how your system is set up.

• PHP
• WordPress
• The Events Calendar
• Event Tickets
• Theme

Hi @rzaev001

I hope you’re well. Are you still encountering some issues after trying the suggestions above?

If so, please provide the version of the following. This will help me understand how your system is set up.

• PHP
• WordPress
• The Events Calendar
• Event Tickets
• Theme

Hi @rzaev001

This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.