How to add the tracking into the confirmations mails?

Hi @logologics,

Did you enable the Updated Tracking order status in the settings? This could be why the email is not appearing. Please check and let me know if that helps.

Best regards,
Gaurav

Hi @gaurav1092

Yes, I have, please see: https://app.screencast.com/nt8Dkk2cFV0pk?tab=Details

Thanks,
Annie

Hi @logologics,

Could you please share a screenshot of the Order Status & Notification panel for me to review?

Thanks,
Gaurav

Hi?@gaurav1092

Sure:
https://app.screencast.com/TVFR7RSHzt7df
https://app.screencast.com/rxxzl2u8u5Sld?tab=Details&conversation=Wb2ICNfL1KZl0XKJyNPKuS

Thanks again!
Annie

Hi @logologics,

Thanks for the links! Could you please share a screenshot of the Order Status & Notification panel from Shipment Tracking Settings?

Thanks again!
Gaurav

Here we go:

https://app.screencast.com/D8iCK9lRHYiS3

Hi @logologics,

We have already removed the Updated Tracking order status from the plugin for new users. Unfortunately, this means you won’t be able to use the Updated Tracking email functionality.

Best regards,
Gaurav

Hi?@gaurav1092

Ow, ok and so there is no way to resend the first mail with the tracking in it either?
It will have to be done manually?

May I ask, why this was removed?

Thanks,
Annie

Hi @logologics,

Unfortunately, there is no way to resend the first email with the tracking information. It would have to be done manually.

As for why the feature was removed, it was part of streamlining the plugin for new users to simplify the process.

Let me know if you need any further assistance!

Best regards,
Gaurav

Hi @gaurav1092,

Thanks for your answer, sorry for my late response, I missed the email notification.
I understand, no problem!

Best regards,
Annie