• Resolved jessmfelt

    (@jessmfelt)


    Wordfence has blocked 53 users from the US on our site in the last 7 days. We have had people trying to access our site and haven’t been able to load it so I’m wondering if this plugin is preventing them from loading our website. Is there any way to always allow US users? Or could it be another issue?

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @jessmfelt,

    It depends on the reason given in Live Traffic?for the blocks. Just because an IP is from the US doesn’t necessarily mean it was a legitimate hit, so Wordfence could be reacting to bots or similar malicious action.

    Having said that, if you see the reason in Live Traffic or you’ve had reports from your website visitors that they’re being blocked with Wordfence-branded blocking pages (or you are able to reproduce them), then it could be a plugin setting or false-positive. Certain Brute Force?or?Rate Limiting?options could be too strict, or?Learning Mode may need to be enabled for a short time if one of your plugin’s actions is being blocked erroneously. If most users are being blocked on login, we recommend not having Wordfence > All Options > Brute Force Protection > Immediately lock out invalid usernames checked as a simple typing error will result in a block. That setting is mostly appropriate for sites that have no reason for anybody except the site admin to log in.

    Let us know how you get on!
    Peter.

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