How to assign an agent at ticket creation time?

  • How to assign an agent at ticket creation time? I manage a group of schedulers and create tickets for each one for each project … can I assign the agent at the time of ticket creation?

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  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Unfortunately, it is not possible to assign agents while creating a ticket. This feature is under development queue and will be added in version 3.

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