How to auto assign a ticket?

  • Resolved bmigroup

    (@bmigroup)


    6 years, 1 month ago

    I just purchased the service will ALL the features. I currently have only the:
    Agentgroup, Assign Agent Rules, and Email Pipeline installed.

    What I am trying to do is when the ticket status is changed to a specific status, that the system auto notifies and assigns a member from that group. Or, when an agent assigns a ticket to a group, that the system auto assigns the ticket to that member of the group and notifies them as well of the new assignment.

    I currently neither the notification or the assignments are working. Am I missing something?

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Premium product support is not allowed here. Please create ticket on our website, one of our agent will certainly help you with this.

Viewing 1 replies (of 1 total)
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