how to change contact form email

  • Resolved buckeye1979

    (@buckeye1979)


    1 year, 9 months ago

    <span style=”color:rgb(34,34,34);font-family:Arial,"Helvetica Neue",Helvetica,Tahoma,sans-serif;font-size:13px;word-spacing:1px”>I am receiving notice of contacts from the contact page to the wrong email. I am receiving the message in my personal email inbox and not the site’s email. How do I change it?</span>

    <table class=”Bs nH iY bAt” role=”presentation” cellpadding=”0″><tbody><tr class=”aTN”><td class=”Bu”>
    <span style=”color:rgb(34,34,34);font-family:Arial,"Helvetica Neue",Helvetica,Tahoma,sans-serif;font-size:13px;word-spacing:1px”></span>
    </td></tr></tbody></table>

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @buckeye1979,

    Sorry to hear you’re having trouble with this. I found this guide on updating email notification settings in WeForms. – https://weformspro.com/docs/forms-templates/notification-email-settings/

    I really hope this helps!

    Thread Starter buckeye1979

    (@buckeye1979)

    I looked at the linked article, it was not helpful. I need something simpler. Did not understand. How do I remove my personal email and add my sites email to the contact form?

    Hi @buckeye1979,

    WeForms will use your Admin email by default. This is controlled from your WordPress “general settings”. If you would like a set a different notification email for the plugin visit the notifications tab as stated the article and replace the “To:” address with the email address you would like to notify.

    Thread Starter buckeye1979

    (@buckeye1979)

    That stopped the email from coming to my personal inbox, but I did not get it in my site’s inbox. So now I get no email at all.

    This is what the form looks like:

    Hi @buckeye1979,

    You might need to check the Spam folder of the new inbox.

    Thread Starter buckeye1979

    (@buckeye1979)

    spam folder is empty. I tried to send a screen shot don’t think it worked

    Hi @buckeye1979,

    One possible explanation for this could be related to your web server’s outgoing spam filter. weForms notifications use the standard PHPMailer function by default included in WordPress, which can sometimes cause your outbound messages to be treated as spam.

    The easiest way to resolve this is to set up an SMTP plugin on your website which will allow your messages to authenticate with the webserver directly and help them get past any kind of filter that might be getting in the way. I would also recommend reaching out to your hosting provider to see if their team is able to provide any additional insight on what might be intercepting your notifications.

    Hopefully setting up SMTP gets your notifications working as expected, but please let us know if there is anything else that we can do to help!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘how to change contact form email’ is closed to new replies.