How to Change E-Mail for Cookie Scan

  • Resolved Don Kong

    (@don-kong)


    3 years ago

    Unfortunately, I entered the wrong email address for the cookie scan, so I can’t confirm it. How can this be changed?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @don-kong,

    Thanks for reaching out to Webtoffee!

    Please go to GDPR Cookie Consent > Settings > Advanced tab and click on Delete site data from CookieYes button. Hopefuly that would reset the email entered.

    Thread Starter Don Kong

    (@don-kong)

    Ok, I understand. Thank you very much.

    @webtoffee This doesn’t reset the password and we are struggling with this almost weekly. Even if we input a different email in the beginning, CookieYes is using our Admin email. It happens with manny different websites.

    When I press “disconnect”, it doesn’t reset the email and tells to approve the link (that never arrived).

    Same as well.

    I inserted a wrong email and i can’t use the plugin now because your RESET BUTTON doesn’t work

    Strange issue for a plugin who sells the “forget me” cookies service ?? ?? ?? ??

    It’s a shame, but i will move to another plugin

    Just want to note that using the instructions provided worked for me (GDPR Cookie Consent > Settings > Advanced tab and click on Delete site data from CookieYes button). However, I had to Disconnect from CookieYes in GDPR Cookie Consent > Cookie Scanner first. Hope this helps.

    • This reply was modified 2 years, 5 months ago by MaryMak.

    Just worked for me too!

Viewing 6 replies - 1 through 6 (of 6 total)
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