• Resolved donpruebas

    (@donpruebas)


    Helloworld!!!!!!!!!!!

    I have a few errors that I’d like them to be solved.

    This is the first one. When a visitor adds an offer to his cart, the button “Ver carrito” (Go to cart) appears. If the visitor clicks on it, it redirects to the main page when it should redirect to the cart.

    ( https://ibb.co/X8vQXSb )
    ( https://ibb.co/qrjjFg8 )

    And the last error. When the visitor clicks on the green button “Finalizar compra” (Finalize purchase), it should redirect to the checkout page but it redirects to a product page.

    ( https://ibb.co/SfK2Bj4 )

    Thank you a lot for your help!!!! ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @donpruebas

    From your explanation, it seems like there are two main issues you’re experiencing:

    1. The “Ver carrito” (Go to cart) button is redirecting to the main page instead of the cart.
    2. The “Finalizar compra” (Finalize purchase) button is redirecting to a product page instead of the checkout page.

    For the first issue, this could be due to a misconfiguration in the WooCommerce settings or a conflict with your theme or plugins. To resolve this, you can try the following steps:

    • Go to WooCommerce > Settings > Advanced.
    • From the Cart Page, ensure that the page is selected correctly.
    • Save changes and test again.

    For the second issue, it’s likely due to a similar misconfiguration or conflict. Kindly do the same steps for the Checkout page.

    If the issue persists even if the configuration is correct, try switching to a default WordPress theme (like Twenty Twenty-One) and disabling all plugins except WooCommerce to see if the issue is related to a theme or plugin conflict. You can find a more detailed explanation of how to do a conflict test here.

    Thread Starter donpruebas

    (@donpruebas)

    Hello Darla! Thank you for your response. I checked the solutions you proposed and found that the cause of the problem is the One Page Checkout extension.

    Do you know if the Storefront theme is not compatible with the One Page Checkout extension?

    Thank you again! ??

    Hi @donpruebas,

    I checked the solutions you proposed and found that the cause of the problem is the One Page Checkout extension. Do you know if the Storefront theme is not compatible with the One Page Checkout extension?

    Thank you for your follow-up question. If you’re referring to the WooCommerce One Page Checkout by WooCommerce, I can confirm that it is indeed compatible with the Storefront theme.

    However, as you’ve identified the One Page Checkout extension as the source of the issue, it would be best to seek direct support from us, given that it’s a premium extension. To do this, please visit ?? WooCommerce.com → My Account → Support. You may need to log into the account you used to purchase the extension to access this page.

    I should note that according to our ?? forum guidelines, we’re unable to offer support for premium extensions through this platform. However, rest assured, that our dedicated team is eagerly waiting to assist you through the correct channel.

    Thank you for your understanding and patience. We look forward to assisting you further with this matter!

Viewing 3 replies - 1 through 3 (of 3 total)
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