How to charge Admin fees for refunds

  • Resolved xyzmurali

    (@xyzmurali)


    5 years ago

    Hi WCFM Support team,
    Thanks for the wonderful plugin. I am currently evaluating the plugin for implementing it for a marketplace and checking various options to see if it fulfills the requirements. You have done a wonderful job in providing a plugin that fulfills most of the requirements off the shelf. there we minimal customization required to make it work per our requirements. Kudos, thanks and all the best.

    I need an help. Currently if the order is fully refunded, Admin fees is calculated as 0. But in our case we want to charge either forward or return shipping charges or both as admin fees for the Vendors. How can this be done?

    Regards,
    Murali

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WC Lovers

    (@wclovers)

    Hi,

    You are always welcome ??

    But in our case we want to charge either forward or return shipping charges

    – Can you please give me a bit more details on this?

    Thank You

    Thread Starter xyzmurali

    (@xyzmurali)

    Ex. if an order is placed for 100 + 40 shipping. The shipping is done by the marketplace. customer pays 140. say if admin commission is 10% and shipping does not go to vendor. commission of 10 on invoice is raised to vendor. In case if this order is returned by customer due to quality issues, 140 will be refunded to the customer. The commission invoice of 10 is changed to 0, but the shipping charge of 40 should still be charged to the vendor as the refund happened due to vendor, else this 40 will be a loss to the marketplace. so on returned and refunded order, the shipping charge should be added to commission invoice with an option of both forward and reverse shipping. Even though an order is returned both the forward and shipping charged are incurred and it has to be borne by the vendor. The system has to either calculate it in the commission invoice or allow to raise separate invoices to vendors apart from the commission invoice for these kind of misc expenses.

    Thread Starter xyzmurali

    (@xyzmurali)

    Any update on this?

Viewing 3 replies - 1 through 3 (of 3 total)
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