How to check links in blog emails

Could you try disconnecting Jetpack from WordPress.com and then reconnecting?

To disconnect Jetpack from WordPress.com, click on Jetpack from your site’s Dashboard and then click on the “My Jetpack” button at the top. Click “Disconnect site from WordPress.com” to disconnect.

To reconnect, click the green button that says “Connect to Get Started”.

Hi Chase,

Thank you for getting back to me. Before disconnecting and reconnecting, is it possible to simply adjust our settings and add in the correct author? (www.splicesoftware.com)

I would like to go with this option first, as I have read we run the risk of removing our existing subscriber list after disconnecting.

I look forward to hearing back,
Chelsea

We can always recover subscribers if this does ever happen, so don’t worry about that. Performing a disconnect/reconnect is the best option in this case, let me know when you’ve done that and I’ll have another look!

I have disconnected and reconnected just now. Can you please confirm that this working with the live site (instead of dev) and that we have not lost subscribers.

Unfortunately, it appears that we’ve lost our subscribers. Without having to manually add them back in, how can we retrieve them?

Please have another look, you should now see that your subscribers have been migrated ??

Thank you for migrating our subscribers. I’ve confirmed they’re all there ??

Before posting another blog & having subscribers receive a notification, can you please confirm that our account has been correctly re-linked to our live site (www.splicesoftware.com)?

Hi Chase,

I have posted a blog, and good news, it links to the live site. Unfortunately, it isn’t linking to our blog (https://www.splicesoftware.com/blog/) or the home page (www.splicesoftware.com). It is linking to something called the “Author Archive.” How can we switch this to link “by SPLICE Software” to our home page?

Thanks again for your help!

Can you contact us with more details here? https://jetpack.me/contact-support/

Hi Chase,

I managed to get this sorted out. Thank you for your help ??