• Resolved nadabene

    (@nadabene)


    Today I suddenly had an Internal Server Error 500 for my page. I have a feeling that WF is behind it, so I would like to know how I can delete it from my database and installation completely without having access to my dashboard.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @nadabene
    What I recommend in case of “Internal Server Error 500” is to check the server error log files, there must be an error message there explaining this server error, you can get in contact with your hosting provider in case you don’t know where to find these error log files.

    Answering to your question, you can do the following:
    – Delete “wordfence” directory from (/wp-content/plugins/)
    – Delete “wflogs” directory from (/wp-content/)
    – Check either “.htaccess” file or “.user.ini” -depending on your server configuration- and remove any code snippets wrapped by # Wordfence WAF and # END Wordfence WAF.
    – Remove “wordfence-waf.php” file from your website root directory.
    – Drop Wordfence database tables using any database management tool like phpMyAdmin for example. (these tables starts with wf for example wp_wfHoover, wp_wfIssues, wp_wfKnownFileList, etc…).

    Thanks.

    Wfalla, this is a good concise how-to, thanks, perhaps add it to your FAQ? I see the info in there about how to remove Wordfence if one has dashboard-admin access, but nothing about how to go in there and manually delete both database, folders, and sections of configuration files such as .htaccess, assuming the user can’t access WordPress admin.

    Or is it in there and I just didn’t see it? If so, apologies.

    https://support.wordfence.com/support/solutions/folders/1000035543

    @mountainguy2 You are right, this wasn’t mentioned exactly on our docs site, steps to unlock yourself out of your website could be similar but not quite the same, this was added to the list for future docs site updates.

    Thanks.

    Thread Starter nadabene

    (@nadabene)

    Thanks, @wfalaa, this is exactly what I’ve been looking for.

Viewing 4 replies - 1 through 4 (of 4 total)
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