How to Correctly Cleanup Mailpoet Subscribers

  • Resolved tictubso

    (@tictubso)


    2 years, 5 months ago

    Hi,

    I have an issue I’m really not sure I understand. So hoping you can help.

    In Mailpoet I have the following subscriber data:

    735 / 1,000 subscribers in your plan
    All 59,966
    Subscribed 579
    Unconfirmed
    Unsubscribed 59,195
    Inactive 156
    Bounced 36
    Trash 5,914

    In WordPress (Users -> All Users) I have the following:

    All (2,013)
    Administrator (6)
    Author (2)
    Customer (1,998)
    No role (7)

    And yet when I try to “Delete Permanently” any of the Mailpoet ‘Trash‘ (Mailpoet -> Subscribers -> Trash -> Select user(s) -> Delete Permanently), I get the following message:

    0 subscribers were permanently deleted.

    So, what’s happening here? And importantly, how can I properly clean-up the subscriber data?

    • This topic was modified 2 years, 5 months ago by tictubso.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    It looks like the discrepancies might lie in how MailPoet views Subscribers and users on your site.

    Here’s a bit more info on how the different types of users and subscribers are counted and handled on your site:
    https://kb.mailpoet.com/article/304-why-i-cant-delete-my-subscribers

    Here’s a bit on selecting all subscribers (like to delete them):
    https://kb.mailpoet.com/article/285-how-to-select-all-subscribers

    Here’s some more general info on managing your subscribers:
    https://kb.mailpoet.com/article/294-managing-your-subscribers-list

    Hopefully that helps! Have a great one!

    Thread Starter tictubso

    (@tictubso)

    Thanks for the generalised reply. More specifically, is the answer actually “well you can’t actually clean-up this mess, that’s just the way Mailpoet works”?

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    To be more specific, the “subscribers” in the MailPoet trash is likely your WordPress users.

    Those cannot be removed, as you’ve noted, but they can be unsubscribed.

    Hopefully that helps! Have a great one!

    Thread Starter tictubso

    (@tictubso)

    To be more specific, the “subscribers” in the MailPoet trash is likely your WordPress users.

    As per previous I only have 2,013 WordPress users and 60,000 on Mailpoet.

    I did do a purge of inactive WP users (ie deleting them) about 12 months ago. Could this be it?

    Thread Starter tictubso

    (@tictubso)

    Please?

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again @tictubso ????

    Sorry for the late reply.

    >As per previous I only have 2,013 WordPress users and 60,000 on Mailpoet.

    Mhh, that’s odd because, if the WordPress users have been deleted you should be able to also delete them from the MailPoet lists.

    Can you try with just one user that you know for sure has been deleted as WP user?

    Thanks

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. If you have any further questions, please start a new thread.

    Have a wonderful day!

Viewing 7 replies - 1 through 7 (of 7 total)
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